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PROBLEM
The ice maker is not
producing ice or is not
producing enough ice
(on some models)
The ice cubes are hollow or
small (on some models)
NOTE: This is an indication
of low water pressure.
Off-taste, odor or gray
color in the ice (on some
models)
Water is leaking from the
back of the refrigerator
All manuals and user guides at all-guides.com
Ice and Water
POSSIBLE CAUSES
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on
There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
The ice maker is not turned on
The refrigerator has just been installed Wait 24 hours after ice maker installation for ice production
The refrigerator door is not closed
completely
A large amount of ice was recently
removed
An ice cube is jammed in the ice
maker ejector arm
A reverse osmosis water filtration
system is connected to your cold
water supply
The water shutoff valve is not fully
open
There is a kink in the water source line
A reverse osmosis water filtration
system is connected to your cold
water supply
Questions remain regarding water
pressure
Recently installed or replaced
plumbing connections (new plumbing
connections can cause discolored or
off-flavored ice and water.)
The ice has been stored too long
Odor from stored food has transferred
to the ice
There are minerals (such as sulfur) in
the water
The water line connections were not
fully tightened
Recently removed the doors and did
not fully tighten water line connection
SOLUTIONS
Connect refrigerator to water supply and turn water shutoff
valve fully open.
source line.
Make sure the ice maker is on.
to begin. Wait 3 days for full ice production.
Close the door firmly. If it does not close completely, see
"The doors will not close completely."
Allow 24 hours for ice maker to produce more ice.
Remove ice from the ejector arm with a plastic utensil.
NOTE: On some models, press the lever which opens the ice
maker door to access the ejector arm.
This can decrease water pressure. See "Water Supply
Requirements."
Turn the water shutoff valve fully open.
A kink in the line can reduce water flow. Straighten the water
source line.
This can decrease water pressure. See "Water Supply
Requirements."
Call a licensed, qualified plumber.
Discard the ice and wash the ice storage bin. Allow 24 hours
for the ice maker to make new ice, and discard the first 3
batches of ice produced.
Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
Use airtight, moisture proof packaging to store food.
A water filter may need to be installed to remove the
minerals.
See "Connecting the Water."
See "Remove and Replace Refrigerator Doors and Freezer
Drawer Front."
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