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Problem
The machine seems to
be leaking.
I cannot activate the
AquaClean water filter
and the machine asks
for descaling.
The new water filter
does not fit.
The machine is making
a loud noise.
Cause
The milk container and/or
frame of LatteGo are dirty.
The machine uses water to
rinse the internal circuit and
brew group. This water flows
through the internal system
directly into the drip tray. This
is normal.
The drip tray is too full and has
overflowed which makes it
look like the machine is
leaking.
The water tank is not fully
inserted, some water is leaking
out of the water tank and air is
drawn into the machine.
The brew group is
dirty/clogged.
The machine is not placed on a
horizontal surface.
The filter has not been installed
or replaced in time after the
screen shows the AquaClean
reminder. This means your
machine is not anymore
completely limescale free.
You are trying to install
another filter than the Philips
AquaClean water filter.
The rubber ring on the
AquaClean water filter is not in
place.
It is normal that your machine
makes some noise during use.
Solution
Disassemble LatteGo and rinse both
parts under the tap or clean them in
the dishwasher.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator
pops up through the drip tray cover.
Tip: place a cup under the dispensing
spout to collect rinsing water and
reduce the amount of water in the drip
tray.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator
pops up through the drip tray cover.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
Rinse the brew group.
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full'
indicator works properly.
Descale your machine first and then
install the AquaClean water filter.
Only the Philips AquaClean water filter
fits into the machine.
Place back the rubber ring on the
AquaClean water filter.
If the machine starts to make a
different kind of noise, clean the brew
group and lubricate it (see 'Lubricating
the brew group').
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