IMOU RV-L11-A Manual De Instrucciones página 26

EN
Voice Prompts/
Fault Description
Unable to turn on
Unable to charge the device
Unable to return to charging dock
to charge. Unable to locate the dust
collection charging dock.
Errors occur while cleaning
Decreased cleaning ability or dust
falling out of the device
Unavailable scheduled cleaning
mode
Unable to connect to the app
No or little water discharged from
the mop module
Too much water discharged from the
mop module
Insufficient battery during cleaning;
device recharged but does not
resume cleaning
Possible Reason
Battery level is low or ambient
temperature is abnormal.
1. Dust collection charging dock
unelectrified.
2. Dirty charging sensor.
3. Poor contact with the charging
sensor.
The dust collection charging dock
is blocked or too far away.
The main/side brush, or the main
brush is entangled with foreign
objects.
The dust box is full, the filter is
blocked, or the main brush is
entangled.
The battery is insufficient.
The Wi-Fi network is abnormal, the
Wi-Fi password is wrong, or the app
is abnormal.
The water tank is out of water, the
mop cloth is too dirty, or the mop
holder is not installed in the right
place.
The cover of the water tank is not
put in place or the water discharge
is set to maximum.
The device is in "Do Not Disturb"
mode or manually recharged to
end the cleaning cycle.
25
Solutions
The battery is insufficient. Charge the device before use. If the
ambient temperature is too low (below 0°C) or too high (above
50°C), use the device in temperatures between 0°C and 40°C.
1. Ensure that there is power flowing to the power cord of the
dust collection charging dock.
2. Clean the charging plates of the device and the charging
sensor head of the dust collection charging dock on a
regular basis.
3. Exclude the possibility of poor contact caused by the side
brush or other foreign objects. Try manually repositioning
the device.
Place the dust collection charging dock in an open space. Place
the device near the dust collection charging dock and try again.
Turn the device off before cleaning it.
Clean the dust box, filter, and main brush in a timely manner.
The device will start the scheduled cleaning mode only when
the remaining battery is more than 15%. So, keep the device
charged all day.
Ensure that the device is in an area with good Wi-Fi coverage.
Re-enter the Wi-Fi password or reset the robot. Update the app
and try again.
Check if there is water in the tank. Wash the mop cloth. Install
the mop cloth correctly according to the manuals. Check if the
drain hole is clogged with foreign objects and pay attention to
adding clean water without impurities.
Ensure that the cover of the water tank is installed in the right
place. Adjust the right amount of water in the app. Fill the
water tank and let it sit for a while to check if there is any
breakage or leakage.
Check on the app to ensure that the device is not in "Do Not
Disturb" mode. Scanning will not resume in this mode. The
robot will not resume scanning if you manually charge the unit
or manually place the unit back in the dust collection charging
dock.