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Troubleshooting Tips... Before you call for service
Problem
Small amount of water
remaining in dispenser
(on some models) at
end of cycle
Water level seems
low
Low water flow
Water siphoning out
of washer
Too many suds
Water leaks
Water temperature
seems incorrect
Water pumped
out before cycle is
complete
Water won't drain
Washer spins
and pauses at the
beginning of cycles
20
Possible Causes
Normal dispenser
operation
This is normal
Water valve screens are
stopped up
Drain standpipe is too
low or hose too far into
standpipe
Soft water
Too much detergent
Type of detergent
Type of detergent
Using too much
detergent in washer
Fill hoses or drain hose
is improperly connected
Household drain clogged Check household plumbing. You may need to call a plumber.
Drain hose rubs on wall
Constant water pressure
to fill hoses at water
source
Cooler water
temperatures provide
improved energy
efficiency
Water supply is turned
off or improperly
connected
Water valve screens are
stopped up
Cool/Cold Water when
selecting Hot
House water heater is
not set properly
Water was left in unit for
24 hours with lid closed or
15 minutes with lid open
Drain hose is kinked or
improperly connected
This is normal
It is normal for a small amount of water to remain in dispenser after
the cycle. To empty water from dispenser drawer, remove drawer
and dump water into washer basket or sink. Empty dispenser prior
to putting detergent into dispenser for next cycle.
Water may not cover the top level of the clothes. This is normal for
this high efficiency washer.
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the house water faucets.
Clean both the hose screens (if so equipped) and the screens in
the machine using a brush or a toothpick. Reconnect the hoses
and turn the water back on. Check to ensure there are no leaks at
the connections.
The drain hose must exceed 30" height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the Installation Instructions.
Try less detergent.
Measure your detergent carefully. Use less soap if you have soft
water, a smaller load or a lightly soiled load.
Switch to High Efficiency detergent such as
Switch to High Efficiency detergent such as
Use less detergent. Use less soap if you have soft water, a smaller
load or a lightly soiled load.
Make sure hose connections are tight at faucets and rubber
washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Make sure drain hose does not make contact with the wall. May
cause excessive wear on the hose.
Tighten hoses at the faucets.
Check condition of the fill hoses; they should be replaced every 5
years.
New laundry detergents have been formulated to work with cooler
water temperatures without affecting wash performance.
Turn both hot and cold faucets fully on and make sure hoses are
connected to the correct faucets. NOTE: Cold water valve inlet is
blue. Hot water valve inlet is red.
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the water faucets. Clean
both the hose screens (if so equipped) and the screens in the
machine using a brush or a toothpick. Reconnect the hoses and
turn the water back on. Check to ensure there are no leaks at the
connections.
This is normal. The washer senses water temperature (on some
models) and optimizes for best results. Cold water is added
periodically when hot is selected.
Make sure house water heater is delivering water at
120°F–140°F (48°C–60°C).
Previous cycle has been cancelled. Close lid, select new cycle,
and start machine.
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.44 m) above floor.
The washer is sensing the load.
What To Do
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49-3000284 Rev 2
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