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– If the marking on the product or the identification information of the product (machine label)
is missing or illegible.
– Products that are very dirty and are therefore refused by the service personnel.
– Claims for damages and consequential damages are generally excluded from this warranty.
4.
The warranty period is usually 5 years (12 months for batteries/rechargeable batteries) and starts
from the date of purchase of the product. The date on the original purchase receipt is decisive. War-
ranty claims must be made immediately after becoming aware of them. The assertion of warranty
claims after expiry of the warranty period is excluded. The repair or replacement of the product does
not result in an extension of the warranty period, nor does this service initiate a new warranty period
for the product or for any installed spare parts. This also applies when using an on-site service. The
product concerned is to be cleaned and returned to the service centre together with a copy of the
purchase receipt, which must include the date of purchase and the product designation. If a product
is sent in incomplete without the complete scope of delivery, the missing accessories will be
charged / deducted in value if the product is exchanged or in the event of a refund. Partially or com-
pletely dismantled products cannot be accepted as a warranty claim. In the event of an unjustified
complaint or if outside the warranty period, the purchaser shall generally bear the transport costs and
the transport risk. Please report a warranty claim in advance to the service centre (see below). It
is generally agreed upon that the defective product will be returned to the service address given be-
low with a brief description of the fault by organised return or, in the case of repair outside the war-
ranty period, with sufficient postage, taking the appropriate packaging and shipping guidelines into
account. Please note that your product (depending on the model) will be free of all operating
materials when returned for safety reasons. The product sent to our service centre must be pack-
aged in such a way that damage to the product under complaint is avoided during transport. After
successful repair / replacement, we will send the product back to you free of charge. If products can-
not be repaired or replaced, a sum up to the purchase price of the defective product may be refunded
at our own discretion, taking into account any deduction for wear and tear. These warranties are only
for the benefit of the original private purchaser and cannot be assigned or transferred.
5.
Extension of the warranty period to 10 years: Scheppach offers an additional warranty extension
of 5 years on products of the Scheppach 20V series. Thus, the warranty period for these products
totals 10 years. Batteries / rechargeable batteries, battery chargers and accessories are excluded
from this. You can claim this warranty extension by registering your Scheppach product from this
range at https://garantie.scheppach.com no later than 30 days from the date of purchase. After reg-
istering online successfully, you will receive confirmation for the item-related warranty extension.
6.
In order to submit your warranty claim, please contact our service centre.
Preferably, please use our form on our homepage: https://www.scheppach.com/de/service
Please do not send us any products without first contacting and registering with our ser-
vice centre.
Contacting our service centre first is mandatory to claim these warranty promises. War-
ranty claims must be made before expiry of the warranty period within 14 days of discovery of the
defect. For this purpose, the original purchase receipt and, if necessary, confirmation of the item-
related warranty extension are required.
7.
Processing time - We normally process complaint consignments within 14 days of receipt at our
service centre. If, in exceptional cases, the processing time mentioned is exceeded, you will be
informed in good time.
8.
Wear parts are generally excluded from the warranty! - Wear parts are: a) supplied, attached
and/or installed batteries / rechargeable batteries as well as b) all model-dependent wear parts
(i.e. belts, saw blades, tool attachments, grinding discs, filters, carbon brushes etc., see operat-
ing manual). The warranty does not cover batteries or rechargeable batteries that are deeply dis-
charged or those with damaged housing or battery terminals.
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