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TROUBLESHOOTING

PROBLEM
CAUSE
Liquid/Rice amounts were incorrect
Rice was not washed thoroughly
Liquid boiled
Steam release vent was not
over
inserted
Rice/Grains starch content is high
Rice is
Liquid/Rice amounts were incorrect
undercooked
or too hard/
Wrong program selected
soft
Cooking time was too long
Risotto is
overcooked
Liquid/Rice amounts were incorrect
Rice was not washed thoroughly
Rice is
scorched/
Cooking Pot was not washed
burned
thoroughly after last use
Steam release vent was not
inserted
Rice was kept on Keep Warm for
over 12 hours
Rice is dry
Rice was reheated
Lid was not closed completely
The unit is not plugged in
The cooker
will not turn
The unit has malfunctioned and
on
needs repair
There has been a power failure
The power cord was not inserted
correctly/has fallen out
The cooker
The unit has overheated
turned itself
off
The unit has finished cooking/Keep
Warm
SOLUTION
Refer to page 11.
Certain rices need to be washed thoroughly prior to cooking.
Refer to page 9 for more information.
Be sure that the steam release vent is properly assembled and
in place before cooking.
You can add a pinch of salt or a drop of oil to your recipe to
counteract the high starch content of your rice. Some benefit
from soaking overnight and rinsing.
Refer to page 11.
Refer to pages 6 and 11 for information and charts.
Check the risotto 15 minutes before finished cooking time,
when tone sounds and countdown timer appears.
Refer to page 11.
Certain rices need to be washed thoroughly prior to cooking.
Refer to page 9 for more information.
Be sure to clean your cooking pot thoroughly after each use.
Refer to page 8 for cleaning and care instructions.
Be sure that the steam release vent is in place before cooking.
We do not suggest leaving rice in the cooker on Keep Warm for
more than 12 hours.
If your rice comes out too dry when reheated, add additional
liquid to your cooking pot when reheating in the future.
Be sure the lid is closed completely during rice cooking.
Be sure that unit is plugged in.
Contact Consumer Service at 1-800-726-0190.
Wait for your power to resume and try again.
Be sure that the unit is plugged in. Since the cord is removable,
it is important to be sure the plug is fully inserted at both ends.
Be sure that your ingredients have been added to the cooking
pot and that the cooking pot is in place. Wait a few minutes for
the unit to cool down and try again.
For most functions, the unit will automatically turn off after the
programmed Keep Warm time has elapsed. For functions that
do not have Keep Warm, the unit will automatically turn off
after the cooking time has elapsed. This is normal.
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