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Sound from the iPod cannot be heard.
→ The audio output direction may switch
automatically when the Bluetooth and
USB connections are used at the same
time.
– Use the iPod to change the audio
output direction.
Problems with the phone screen
Dialling is impossible because the touch
panel keys for dialling are inactive.
→ Your phone is out of range for service.
– Retry after re-entering the range for
service.
→ The connection between the mobile
phone and this product cannot be
established.
– Perform the connection process.
→ Of the two mobile phones connected to
this product at the same time, if the first
phone is dialling, ringing or a call is in
progress, dialling cannot be performed
on the second phone.
– When the operation on the first of the
two mobile phones is completed, use
the switch devices key to switch to the
second phone and then dial.
Problems with Application
screen
A black screen is displayed.
→ While operating an application, the
application was ended on the
smartphone side.
– Touch
to display the top menu
screen.
→ The smartphone OS may be awaiting
screen operation.
– Stop the vehicle in a safe place and
check the screen on the smartphone.
48
En
The screen is displayed, but operation
does not work at all.
→ An error has occurred.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
– When an Android device is connected,
disconnect the Bluetooth connection
from this product and then reconnect
it.
The smartphone was not charged.
→ Charging stopped because the
temperature of the smartphone rose
due to prolonged use of the
smartphone during charging.
– Disconnect the smartphone from the
cable, and wait until the smartphone
cools down.
→ More battery power was consumed
than was gained from charging.
– This problem may be resolved by
stopping any unnecessary services on
the smartphone.

Error messages

When problems occur with this product, an
error message appears on the display.
Refer to the table below to identify the
problem, then take the suggested
corrective action. If the error persists,
record the error message and contact your
dealer or your nearest Pioneer service
centre.
Common
AMP Error
→ This product fails to operate or the
speaker connection is incorrect; the
protective circuit is activated.
– Check the speaker connection. If the
message fails to disappear even after
the engine is switched off/on, contact
your dealer or an authorised Pioneer
Service Station for assistance.
Spotify
Skip limit reached.
→ Skip limit reached.
– Do not exceed the skip limit.
– Spotify limits the total number of skips
per hour.
Check USB
→ The USB connector or USB cable has
short-circuited.
– Check that the USB connector or USB
cable is not caught in something or
damaged.
→ The connected USB storage device
consumes more than maximum
allowable current.
– Disconnect the USB storage device
and do not use it. Turn the ignition
switch to OFF, then to ACC or ON and
then connect a compliant USB storage
device.
No Spotify
→ The Spotify application is not installed
in the connected device.
– Install the Spotify application in your
mobile device.
Update App
→ The Spotify application is out of date.
– Update to the latest Spotify
application.
Please Log-in
→ You are not logged in to the Spotify
application.
– Please log in to the Spotify
application.
No Signal
→ The connected device is out of area.
– Connect the device to a network.
USB storage device
Error-02-9X/-DX
→ Communication failed.
– Turn the ignition switch OFF and back
ON.
– Disconnect the USB storage device.
– Change to a different source. Then,
return to the USB storage device.
Unplayable File
→ There is no playable file in the USB
storage device.
– Check that the files in the USB storage
device are compatible with this
product.
→ Security for the connected USB storage
device is enabled.
– Follow the USB storage device
instructions to disable security.
Skipped
→ The connected USB storage device
contains DRM protected files.
– The protected files are skipped.
Protect
→ All the files on the connected USB
storage device are embedded with
DRM.
– Replace the USB storage device.
Incompatible USB
→ The connected USB storage device is
not supported by this product.
– Disconnect your device and replace it
with a compatible USB storage device.
Check USB
→ The USB connector or USB cable has
short-circuited.
– Check that the USB connector or USB
cable is not caught in something or
damaged.
→ The connected USB storage device
consumes more than maximum
allowable current.

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