Troubleshooting - Tacx NEOBIKE Manual De Usuario

5. Troubleshooting

Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please contact Tacx support.
A. The display does not show anything
Start pedalling to get the display to wake up.
B. "Downhill simulation" is not working
Check if the power adapter is plugged in correctly.
EN
C. The Heart rate belt doesn't connect to the software
Take out the power adapter, then connect the Bluetooth HR belt with the software.
As soon as this is connected you can plug back in the power adapter.
D. The interactive air fans aren't working
Check the 2 jack plugs to see if they are plugged in firmly.
Please note, you cannot control the fans during a workout. Do this before you start a workout by using
the Tacx Utility app.
Contact Tacx Support
E-mail: support tacx.com
@
Website: https://support.tacx.com
Telephone: +31 70 700 7836 | +1 256 768 5176 (USA)
Address (not for visitors): Tacx Support, Rijksstraatweg 52, 2241BW WASSENAAR, The Netherlands
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