TROUBLESHOOTING
The following simple issues can be handled by the user. Please contact customer support if the issues are not resolved.
Problem
Unit does not function at
all
Odor
Long-term operation of
compressor
Internal light does not
illuminate
The refrigerator door can
not be properly closed.
The appliance does not
cool enough.
Loud noises
Additional notes:
•
Condensation may be detected on the exterior surface and door seals of the freezer when the ambient humidity is high. This is
a normal phenomenon, and the condensation can be wiped away with a dry towel.
•
A slight buzzing noise will be generated by the compressor, especially when starting up or shutting down.
CUSTOMER SUPPORT
Before contacting customer support, please see the trouble- shooting guide above.
Visit our website to contact us, find answers to Frequently Asked Questions, and for other resources which may include an updated
version of this user's manual.
• Check to be sure the unit is plugged into a working electrical outlet;
• Check the outlet to ensure proper voltage;
• Check to see if the power circuit has been tripped.
• Odorous foods should be wrapped well;
• Check for rotten food;
• Clean the interior surfaces.
• It is normal for the refrigerator to operate for longer times during the summer when the ambient
temperature is higher;
• Do not store too much food in the freezer at one time;
• Do not put hot or warm foods into the refrigerator until they are cooled;
• Frequent opening of refrigerator door can cause the compressor to operate more frequently.
• Check whether the refrigerator is connected to power,
• Inspect the light bulb and replace if damaged.
• The freezer door may be obstructed by items stored in the shelves. Rearrange food items and
ensure that the door can close properly;
• Use the leveling feet to adjust the refrigerator.
• The door is too often opened or was left opened for a long time. Close the door and do not open
it too frequently.
• The refrigerator is too close to the wall; pull the unit further from the wall
• The temperature is badly adjusted; readjust the temperature control to a colder setting.
• Check the leveling feet to be sure that the refrigerator is balanced;
• Inspect the unit to ensure that all parts are properly installed.
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What to Check
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