TROUBLESHOOTING
First try the solutions suggested here to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are still
wet.
The Drain/Spin light
stays ON (Which means
that the washer was not
able to drain the water
in less than 10 minutes
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed
09-Feb-2018 07:28:55 EST | RELEASED
Possible Causes
Small items may have been
caught in pump or between
basket and tub, which can
slow draining.
Make sure that the selected
cycle is correct for the load.
The washer may be
overloaded or unbalanced.
Check plumbing for correct
drain hose installation. Drain
hose extends into standpipe
farther than 11 cm.
Wrong or too much
detergent causing suds to
slow or stop draining and
spinning?
High speed spins extract
more moisture than
traditional top-load washers.
Check for proper water
supply.
Energy saving controlled
wash temperatures.
Check for proper water
supply.
Using too much detergent.
Washer not loaded as
recommended.
Using too much detergent.
In some European factories the letter "W" of the part code mentioned herein will be automatically
Empty pockets and use garment bags for small items. Use bags for washer for
small items.
Use the recommended cycle/speed spin for your garment.
To remove extra water in the load, select Spin.
Load may need to be rearranged to allow even distribution of the load in the
basket.
Overloading or unbalanced loads will not allow the washer to spin correctly,
leaving the load wetter than normal.
Rearrange the wet clothes in a balanced way.
Select the Drain cycle to remove the excess of water.
See "Using Your Washer" for loading recommendations.
Check the drain hose for proper installation. Use drain hose form and securely
attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 1.2 m above the floor.
Remove any clogs from drain hose.
Always measure and follow detergent directions for your load. To remove
extra suds, select Drain & Spin. Do not add detergent.
The high spin speeds combined with air flow during the final spin can cause
items near the top of the load to develop dry spots during the final spin. This is
normal.
Are hot and cold inlet hoses reversed?
Both hoses must be attached to both washer and faucet, and have both hot
and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water temperatures than your
previous washer. This includes cooler hot and warm washes.
Are hot and cold inlet hoses reversed?
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can keep washer from operating correctly.
Be sure to measure correctly.
Always measure detergent and follow detergent directions based on load size
and soil level.
The washer is less efficient at rinsing when overloaded.
Load garments in loose heaps evenly around the basket wall. Load the
washer with dry clothes only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Always measure detergent and follow detergent directions based on load size
and soil level.
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
Solution
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