Paper jam
Press the Resume button.
If the paper jam does not clear, then try the following:
1.
Turn off the printer and disconnect its power cord from
the electrical outlet.
2.
Pull out the rear access door.
3.
Remove any paper that is inside the printer.
4.
Replace the rear access door securely.
5.
If the paper jam cannot be cleared from the back
through the rear access door, raise the printer cover,
remove the paper jam from the front, and then lower
the cover.
6.
Reconnect the printer power cord to the electrical outlet
and turn on the printer.
7.
Press the Resume button
and reprint the document.
Minimum system requirements
For information on minimum system requirements, see the
Readme.
Ink from the cartridges is used in the printing process in
a number of different ways, including in the initialization
process, which prepares the device and cartridges for
Print job stuck in queue
(Windows)
If the printer stops printing before the job is complete, the
print job might be stalled in the print queue.
•
Verify that you are using the default printer to print your
documents. Check the Printers or Printers and Faxes
folder on your computer and make sure your printer icon
has a check mark next to it. If you have multiple icons of
the same printer, delete the extra icons.
•
Make sure that your printer is not set to pause printing.
Right-click the printer icon and check the shortcut menu.
•
If the print service has stopped responding, locate the
Administrative Tools folder on your computer, double-
click Services, and then double-click Print Spooler.
Click Stop, and then click Start to restart the print
service.
Front USB port
•
The printer's front USB port is only active when the
printer is connected to a computer, which has been
turned on and the operating system is running.
•
Using the front USB port, you can transfer photos from a
digital camera, external card reader, or USB flash drive
to your computer.
•
The USB port does not support printing directly from a
camera or any other device to the printer.
Photosmart Essential button - no
response
If nothing happens when you press the
Photosmart Essential button, install the
HP Photosmart Software that came
with your printer. If it is installed, restart
your computer.
printing, and in printhead servicing, which keeps print nozzles
clear and ink flowing smoothly. In addition, some residual ink
is left in the cartridge after it is used. For more information,
see www.hp.com/go/inkusage.