HP LaserJet Pro M253 Manual Del Usuario página 3

Troubleshooting
User guide
The user guide includes printer usage and troubleshooting information. It is available
on the printer CD and on the Web:
1. Go to www.hp.com/support/ljM253
2. Select the printer if prompted to, and then click User Guides.
Check for firmware updates
1. Go to www.hp.com/support/ljM253
2. Select the printer if prompted to, and then click Software and Drivers.
3. Select the operating system, and click the Next button.
4. Select Firmware, and click the Download button.
Wired (Ethernet) network connection (optional)
• Verify that the printer is attached to the correct network port using a cable of the
correct length.
• Verify the lights next to the network port are lit.
• Verify the print driver is installed on the computer.
• Test the network connection by pinging the network:
Windows
Click Start > Run. Type cmd, and press Enter. Type ping,
type a space, type the printer IP address, and then press Enter.
Example IP address: 192.168.0.1. To find the printer IP, see "Find the printer
IP address."
OS X
Open the Network Utility, and type the IP address in the ping pane. Press Enter.
Example IP address: 192.168.0.1. To find the printer IP, see "Find the printer
IP address."
• If the window displays round-trip times, the network is working.
• If the ping does not work, try restarting the printer and recheck all of the
connection steps.
Control panel help (touchscreen models only)
Touch the Help button on the printer control panel to access help topics.
Additional support resources
For HP's all-inclusive help for the printer, go to:
• Solve problems
• Find advanced configuration instructions
• Download software updates
• Join support forums
• Find warranty and regulatory information
• Access mobile printing resources
Wireless network connection
(wireless models)
• Verify that the network cable is not connected. The printer cannot connect to
a wireless network when a network cable is connected.
• Verify that the printer and wireless router are turned on and have power.
Also make sure the wireless switch is turned on.
• Verify that the printer is within the range of the wireless network. For most
networks, the printer must be within 30 m (100 ft) of the wireless access point
(wireless router).
• Verify the print driver is installed on the computer.
• Verify that the computer and printer connect to the same wireless network.
• For OS X verify that the wireless router supports Bonjour.
• Restart the wireless router.
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www.hp.com/support/ljM253