TROUBLESHOOTING
If your humidifier is not working properly, refer to the following:
Problem
Possible Cause
Water is not draining
Plunger is stuck
into Reservoir
Float Paddle not installed
correctly
Demineralization Cartridge
not allowing water to flow
Power light is on but little
Water Tank is empty
or no mist is released
Power Knob is set too low
Hardened minerals on
the nebulizer
Mist Chamber is not installed
Water leaking from Base
Float Paddle not placed
or Reservoir
correctly
Plunger is damaged
Plunger is sticking
Tank is cracked
Plunger may have foreign
material stuck under the
Tank Gasket
Note: Keeping this unit clean from mineral deposits normally contained in water supply will improve
the efficiency and operation of this unit.
*Note: It is normal to see some mist escape around the Mist Outlet when the unit first starts
and the Mist Outlet is dry.
For additional troubleshooting help, call Consumer Relations at 800-477-0457.
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Solution
Push and release Plunger to
be sure it is moving freely
Check Float Paddle and
ensure it is placed securely
in brackets
Uninstall Demineralization
cartridge, shake a few times,
and re-install
Fill Water Tank
Turn the Power Knob
clockwise (right) to increase
output
Clean Nebulizer (refer to
Cleaning instructions)
Verify that all components are
installed properly
Ensure Float Rod is secured
in Brackets
Contact Consumer Relations
Push and release Plunger to
be sure it is moving freely
Inspect tank for damage;
contact Consumer Relations
At sink, push and release
Plunger system so water
may flow.
TROUBLESHOOTING
(CONTINUED)
Problem
Possible Cause
Mist is coming out from
Mist Outlet not properly
installed
bottom of Mist Outlet*
Outlet Gasket is missing
Outlet Cover will not
Outlet Gasket was removed
sit securely on Housing
for cleaning and not securely
when reassembling
replaced in Outlet Cover
after cleaning
Mist is escaping from
Outlet Gasket is missing
the area between the
tank and housing, in
addition to the mist
outlet
Humidifier shuts off
Water Tank is empty
Float Paddle is not installed
properly
White Dust accumulating
Using tap water in your
on surrounding surfaces
humidifier in hard water areas
If using, Demineralization
Cartridge has reached life
expectancy
Condensation on
Mist intensity is set too high
windows and walls or
for room size or pre-existing
area around humidifier
humidity level
is damp
Humidifier may be too close
to wall or window
Solution
Remove and replace Mist
Outlet into the recess in the
Outlet Cover and press down
until you hear a click
Contact Consumer Relations
Be sure Gasket fits tightly
in Outlet Cove
Replace Gasket if it was
removed for cleaning or
contact consumer relations
for a replacement
Fill the Tank with Water
Check that the Float Paddle
is secured in Brackets
Use distilled water or use a
Honeywell HDC500 or Protec
TWT500 demineralization
cartridge
Replace Demineralization
Cartridge
Decrease mist output to a
lower setting or open door
to the room
Move humidifier away from
wall or point Mist Outlet away
from wall or window
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