Troubleshooting - Atmor Thermo Boost 10.5 kW Guía De Instalación Y Funcionamiento

Troubleshooting

Before calling for service, check the troubleshooting list of common issues.
If you are unable to resolve a problem, contact your customer service.
PROBLEM
Water not hot
enough.
Water too hot.
Heater shuts off
during use.
Water stops
flowing.
Water temperature
varies from hot to
cold during use.
No hot water even
though the shutoff
valve on the unit's
incoming water
supply line is fully
open.
If you have an issue and need further assistance,
POSSIBLE CAUSE
The water flow rate exceeds
the heating capacity of the
heater.
Temperature setting is too
low.
Water pressure is less than
7 psi (0.5 bar).
Electrical malfunction.
The water flow rate through
the heater is too slow.
Temperature setting is too
high.
Power outage or faulty
wiring.
Blockage in water pipes or
hoses.
No water supply.
Water pressure has
dropped below minimum
level.
Power outage or faulty
wiring.
The flow rate needed to
activate the heating element
(0.5 gpm) has not been
reached.
please call: 1-888-783-6082
SOLUTION
Reduce the water flow rate at the faucet
or slightly close the shutoff valve on
the unit's incoming water supply line to
reduce the water flow rate.
Increase the temperature setting on the
unit.
Make sure the shutoff valve is fully open
and the water supply line is not blocked.
Contact a qualified electrician or your
local authorized distributor for service.
Increase the flow rate at the water
outlet.
Switch to a lower temperature setting.
Check the power supply. Check the
circuit breaker.
If problem persists, contact a qualified
electrician or the manufacturer.
Make sure the main water line valve is
fully open and there are no obstructions
in the water supply line.
Increase the flow rate from the water
supply source.
Check the power supply. Check the
circuit breaker.
Increase the flow rate from the water
supply source.
Clean the filter screen on the unit's
water inlet.
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