7.
Troubleshooting
vivo
Check this list before contacting the service.
Doing so will save you time and money. This list
includes frequent complaints that are not related to
faulty workmanship or materials. Certain features
mentioned herein may not apply to your product.
The refrigerator is not working.
•
The power plug is not fully settled. >>> Plug it in to
settle completely into the socket.
•
The fuse connected to the socket powering the product
or the main fuse is blown. >>> Check the fuses.
Condensation on the side wall of the cooler
compartment (MULTI ZONE, COOL, CONTROL and
FLEXI ZONE).
•
The door is opened too frequently >>> Take care not to
open the product's door too frequently.
•
The environment is too humid. >>> Do not install the
product in humid environments.
•
Foods containing liquids are kept in unsealed holders.
>>> Keep the foods containing liquids in sealed holders.
•
The product's door is left open. >>> Do not keep the
product's door open for long periods.
•
The thermostat is set to too low temperature. >>> Set
the thermostat to appropriate temperature.
Compressor is not working.
•
In case of sudden power failure or pulling the power plug
off and putting back on, the gas pressure in the product's
cooling system is not balanced, which triggers the
compressor thermic safeguard. The product will restart
after approximately 6 minutes. If the product does not
restart after this period, contact the service.
•
Defrosting is active. >>> This is normal for a fully-
automatic defrosting product. The defrosting is carried
out periodically.
•
The product is not plugged in. >>> Make sure the
power cord is plugged in.
•
The temperature setting is incorrect. >>> Select the
appropriate temperature setting.
•
The power is out. >>> The product will continue to
operate normally once the power is restored.
The refrigerator's operating noise is increasing
while in use.
•
The product's operating performance may vary
depending on the ambient temperature variations. This is
normal and not a malfunction.
The refrigerator runs too often or for too long.
•
The new product may be larger than the previous one.
Larger products will run for longer periods.
•
The room temperature may be high. >>> The product
will normally run for long periods in higher room
temperature.
•
The product may have been recently plugged in or
a new food item is placed inside. >>> The product
will take longer to reach the set temperature when
recently plugged in or a new food item is placed
inside. This is normal.
•
Large quantities of hot food may have been recently
placed into the product. >>> Do not place hot food
into the product.
•
The doors were opened frequently or kept open for
long periods. >>> The warm air moving inside will
cause the product to run longer. Do not open the
doors too frequently.
•
The freezer or cooler door may be ajar. >>> Check
that the doors are fully closed.
•
The product may be set to temperature too low. >>>
Set the temperature to a higher degree and wait for
the product to reach the adjusted temperature.
•
The cooler or freezer door washer may be dirty, worn
out, broken or not properly settled. >>> Clean or
replace the washer. Damaged / torn door washer
will cause the product to run for longer periods to
preserve the current temperature.
The freezer temperature is very low, but the
cooler temperature is adequate.
•
The freezer compartment temperature is set to a
very low degree. >>> Set the freezer compartment
temperature to a higher degree and check again.
The cooler temperature is very low, but the
freezer temperature is adequate.
•
The cooler compartment temperature is set to a
very low degree. >>> Set the freezer compartment
temperature to a higher degree and check again.
The food items kept in cooler compartment
drawers are frozen.
•
The cooler compartment temperature is set to a
very low degree. >>> Set the freezer compartment
temperature to a higher degree and check again.
The temperature in the cooler or the freezer
is too high.
•
The cooler compartment temperature is set to a very
high degree. >>> Temperature setting of the cooler
compartment has an effect on the temperature in the
freezer compartment. Wait until the temperature of
relevant parts reach the sufficient level by changing
the temperature of cooler or freezer compartments.
•
The doors were opened frequently or kept open
for long periods. >>> Do not open the doors too
frequently.
•
The door may be ajar. >>> Fully close the door.
•
The product may have been recently plugged in
or a new food item is placed inside. >>> This is
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Refrigerator / User Manual