Problems Using Hp Eprint - HP OFFICEJET 6100 Guía De Instalación Inicial

Solve setup problems

Problems using HP ePrint

If you are having problems using HP ePrint, check the
following:
•
Make sure the printer is connected to the Internet
using an Ethernet or wireless connection.
Note: You cannot use these web features if
the printer is connected using a USB cable.
•
Make sure the latest product updates have been
installed on the printer. For more information, see
"Update the printer" on page 7.
Note: If a mandatory update is required for
the printer, HP ePrint will be turned off and
will not be available until the update has
been installed. After the update has been
installed, set up HP ePrint again. For more
information, see "Set up HP ePrint" on page
6.
•
Make sure HP ePrint is enabled on the printer. For
more information, see "Set up HP ePrint" on page
6.
•
Make sure that the printer's email address is the
only address listed in the "To" line of the email
message. If other email addresses are listed in the
"To" line, the attachments you are sending might
not print.
•
Make sure you are sending documents that meet
the HP ePrint requirements. For more information,
see "HP ePrint guidelines" on page 7.
•
If your network uses proxy settings when
connecting to the Internet, make sure the proxy
settings you are entering are valid:
• Check the settings being used by the Web
browser you are using (such as Internet
Explorer, Firefox, or Safari).
• If your proxy server requires a username
and password, make sure the information
has been entered correctly.
• Check with the IT administrator or person
who set up your firewall.
If the proxy settings used by your firewall have
changed, you must update these settings in either
the printer's control panel or the embedded web
server (EWS). If these settings are not updated,
you will not be able to use HP ePrint.
For more information, see "Set up HP ePrint" on
page 6.
Tip: For additional help setting up and using HP
ePrint, visit www.eprintcenter.com.
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