TROUBLESHOOTING
Refer to the following instructions to check and correct any failure before contacting
Customer Service at 1-800-815-6615.
SYMPTOM
Scale does not turn on
Questionable weight or
the scale does not zero
The display shows
"OVER"
The display shows "LO
Bat" message
POSSIBLE CAUSE
1. Dead battery
2. Faulty electrical outlet
3. Bad power supply (Check
LED light at back of
display module to
determine if adapter cord
is working)
1. External object interfering
with the scale
2. The display did not show
'0.0' before weighing
3. Scale is not placed on a level
floor
4. Scale is out of calibration
The load on the scale exceeds the
capacity (600 lb/272 kg)
The batteries are discharged
15
CORRECTIVE ACTION
1. Replace batteries
2. Use a different outlet
3. Replace adapter
1. Remove interfering
object from the scale
2. Ask the patient to get
off the scale, zero the
scale and begin
weighing process
again
3. Place the scale on a
level floor and begin
weighing process
again
4. Check weight with
known weight value
Remove the excess weight
and use the scale according to
its limits
Replace batteries according to
instructions