Troubleshooting - Trividia Health TRUE FOCUS Manual Del Usaurio

Troubleshooting

1. After inserting test strip, meter does not turn on.
Reason
Test strip inserted upside down or
backwards
Test strip not fully inserted
Test strip error
Meter is dead or there is not a battery in
the meter
Battery in the meter backwards
Meter error
Action
Remove test strip from meter.
Re-insert test strip correctly into the meter.
Remove test strip from meter.
Re-insert test strip correctly into the meter.
Remove test strip from meter.
Repeat with new test strip.
Remove test strip from meter.
Replace battery in meter.
Use new test strip for testing.
Battery must be placed in meter with positive ("+")
side facing up.
Call for assistance.
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2. After applying sample, test does not start / meter does not beep or begin testing.
Reason
Sample drop too small
Sample applied after two minute
shut-off
Problem with test strip
Problem with meter
For assistance, call toll free: 1-800-803-6025 or local: 1-954-677-4599.
Action
Repeat test with new test strip and larger sample
drop.
Repeat test with new test strip.
Apply sample within 2 minutes of inserting test strip
into the meter.
Repeat with new test strip. If testing still has not
begun, call for assistance.
Call for assistance.
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