Troubleshooting Guide - Hatco GLO-RAY GRSS Serie Manual De Instalación Y Operación

WARNING
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
Symptom
Unit too hot.
Unit not hot enough.
Unit not working at all.
Stone surface material
stained, discolored, or has
inconsistent staining/discoloration.
Shelf is flexing.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest authorized Hatco Service agency or Hatco for
assistance. To locate the nearest Service agency, log onto the Hatco website at www.hatcocorp.com and click on
Find Service Agent, or contact the Hatco Parts and Service Team at:
Telephone: 414-671-6350
e-mail: partsandservice@hatcocorp.com
Fax: 414-671-3976
Form No. GRSSCEM1-0715
Probable Cause
Temperature control set too high.
Unit plugged into incorrect power supply.
Temperature control defective.
Temperature control set too low.
Location of unit is susceptible to air currents
(air conditioning ducts or exhaust fans).
Unit not plugged in.
Unit not turned on.
Power I/O (on/off) switch defective.
Temperature control defective.
Base heating element burned out.
is Stone surface is not being cleaned properly.
Excessive weight on shelf.

TROUBLESHOOTING GUIDE

ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Change the temperature setting to a lower
setting.
Verify with qualified personnel that power
supply matches unit specification.
Contact authorized Service agent or Hatco for
assistance.
Change the temperature setting to a higher
setting.
Block air currents or relocate unit.
Plug unit into proper power supply.
Move Power I/O (on/off) switch to the I (on)
position.
Contact authorized Service agent or Hatco for
assistance.
Contact authorized Service agent or Hatco for
assistance.
Contact authorized Service agent or Hatco for
assistance.
Clean surface using the "Cleaning the Stone
Surface" information in the MaINTENaNCE
section of this manual. If these methods fail to
produce acceptable results, contact Hatco for
assistance.
Distribute weight evenly on entire shelf. If
weight on the shelf exceeds 23 kg (50 lbs.), a
deflection up to 4 mm (5/32") is possible. If
weight on the shelf exceeds 45 kg (100 lbs.), a
deflection of 1/4" (6 mm) is possible. The shelf
is not guaranteed if weight on shelf exceeds
68 kg (150 lbs.).
13
WARNING
Corrective Action