26. Troubleshooting
If the device stops working properly, please refer to the troubleshooting table
shown below to see if you can resolve the problem yourself.
Never attempt to repair the device yourself. If a repair is necessary, please contact
our Service Centre or a suitable authorised repair workshop.
Fault
The remote control is not
working.
No sound
Possible cause
Are the batteries insert-
ed correctly?
Are you more than 7 m
away from the radio?
Is the route from the re-
mote control to the in-
frared sensor clear?
Is the remote control
aligned with the sensor?
The current volume is set
too low.
The mute setting is acti-
vated.
When the device is con-
nected via AUX/LINE IN
or Bluetooth: The vol-
ume of the external de-
vice is too low.
Headphones are con-
nected.
The sound playback on
the loudspeakers is in-
terrupted if headphones
are connected.
Corrective action
Insert the batteries cor-
rectly.
Reduce the distance.
Remove obstacle.
Align the remote control
correctly.
Increase the volume.
Switch off the mute set-
ting.
Increase the volume on
the external device.
Unplug the headphone
jack plug from the head-
phone socket.
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