Customer Service; Guarantees & Fire Specifications - SentrySafe Fire-Safe Manual Del Propietário

Customer Service

Customer Service
www.sentrysafe.com
Customer Service: 1-800-828-1438
Fax: 585-381-2940
900 Linden Avenue / Rochester, New York / 14625-2784 USA
How to get replacement key/combo
Please go to our website www.sentrysafe.com to find the necessary replacement form.
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If you are unable to use a computer please call the number above or fax us for a copy of
replacement form.
Find your safe's serial number and model number. The serial number and model number are
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printed on the small label on the right side and on the door near the hinge.
Please fill out the form in its entirety.
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Send the following to Sentry Group: Check or money order and replacement form. For current
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pricing please go to www.sentrysafe.com/customercare. If you are unable to use a
computer please call the number above or fax us.
Mail to: Sentry Group, Dept. 200, 882 Linden Avenue, Rochester, NY 14625-2784, USA-OR-
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Fax statement (notary seal must be legible) to 1-585-381-2940.
Paying by credit card:
Payment may also be made using your VISA or Mastercard credit card by phone only.
Call 1-800-828-1438 to make credit card payment. Do not fax credit card information.
NOTE: Prices subject to change without prior notification.
NOTE: Key and combination orders may be placed on a Saturday or Sunday, however, those orders
will not be processed until the following work day. Our customer service center is open
Monday thru Friday, 8 AM until 6 PM.
How to order accessories
To optimize your safes' organization consider purchasing SentrySafe accessories for your safe.
Accessories include a locking drawer, tray, shelf, and file rack. For more items please go to our
website www.sentrysafe.com/CustomerCare/Buy_Safe_Accessories or call our customer
service number 1-800-828-1438.
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Guarantees & Fire Specifications
Guarantees
LIFETIME AFTER-FIRE REPLACEMENT GUARANTEE
If this SentrySafe product is damaged by fire at any time while still owned by you (the original
owner), SentrySafe will ship a replacement free of charge.
Include your name and address, the model number, a photo of the burned unit, a description of the
fire, along with a copy of the fire department, insurance or police report. Please send the following
information to:
Sentry Group
882 Linden Avenue
Rochester, New York 14625-2784 USA
Fire specifications
Fire Endurance:
(UL classified protection) Subjected to temperatures up to 1700°F for a duration of 1 hour, the
safe interior will remain below 350°F. This enables your safe to withstand even high temperature
exposure, as the hottest part of a fire moves through a building.
Explosion Hazard:
(UL classified protection) Subjected to a flash fire in a 2000°F furnace for 30 minutes the unit will
not explode or rupture.
Fire Impact:
(ETL verified) After being heated to 1550°F the safe is dropped 15 feet onto rubble, then cooled,
inverted and reheated to 1550°F for 30 minutes.
Data Protection:
(ETL verified) 1 hour fire protection of CDs, DVDs, memory sticks and USB drives up to 1700°F.
This product is NOT intended to protect computer floppy or 2
or video cassettes, or photo negatives. For fire-resistant storage of these materials, ask your retailer
for the SentrySafe Fire-Safe media storage products.
1 ⁄ " diskettes, cartridges, tapes, audio
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