Troubleshooting
Trouble
No power present
Unit or display is not
operating normally
Excessive vibration or
excessive noise
Lid will not close and/
or latch
Lid will not open
18
Resolution
— Verify that the proper AC input power cord
is securely plugged into the power adapter.
— Verify that the proper AC input power cord
is fully plugged into a powered wall outlet
— Verify that the round low voltage output
cable of the AC adapter is plugged into the
device.
— Verify that the power switch on the rear of
the device is turned on
— Turn off the unit, wait 1 minute to allow
the internal components to discharge and
reset, and then turn power on
— Inspect the tubes for equal fill or improper
placement
— Inspect the rotor for improper installation
— Remove the tubes and determine if the
noise persists with an empty rotor
— Inspect the housing to lid interface to make
sure all lid cushions are present.
— Verify that nothing is blocking the lid from
fully closing
— Verify that nothing has fallen into the lock
mechanism opening
— If for any reason you need to manually open
the lid due to an error or power loss, please
perform:
— Remove anything placed on top of the
device.
— Turn off the unit, remove power cord.
— Make sure the rotor has stopped
completely.
— Use a thin rod as a tool (a #1 cross-
head type screwdriver works well) and
insert it into the opening on the bottom
(approx. 0.5" or 13 mm) until you feel
resistance.
— Press gently but firmly. You will feel a
mechanical movement within the unit
and the lid latch will release.
— Remove the rod, set the unit on the feet
— Remove your tubes and reclose the lid