You may save the cost and inconvenience of an unnecessary service call by first reviewing this
Checklist of commonly encountered problem situations.
You will be charged for a service call while the appliance is in warranty if the problem is not
caused by defective product workmanship or materials.
Your new appliance is a carefully engineered product. Many times, what appears to be a
reason to call service requires nothing more than a simple adjustment you can easily make in
your own home.
OCCURRENCE
Range is not level.
Cannot move appliance easily. Appliance
must be accessible for service.
Entire range or oven does not operate.
Oven control beeps and displays F1, F3 or
F9.
Oven and/or cooktop lights does not
work.
Surface unit does not heat.
Scratches or abrasion on cooktop
surface.
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Guide, page 8 in the Installation
Instructions. When range is level, cooktop may appear out of alignment if
countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range.
Contact a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure
cabinets are square and have sufficient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over
carpet.
Make sure cord/plug is inserted tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or qualified
servicer.
Power outage. Check house lights to be sure. Call your local electric company for
service.
Electronic control has detected a fault condition. Push CANCEL to clear the display
and stop beeping. Program oven again. If fault recurs, record fault number. Push
CANCEL and contact a qualified servicer.
Replace or tighten bulb. See "Changing Oven Light" in this Guide for instructions.
No power to the appliance. Check steps under "Entire Range or Oven Does Not
Operate" in this Avoid Service Checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to
be used.
Coarse particules such as salt and sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
See "To Clean the Glass Cooktop" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
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Avoid Service
Checklist