1. Frequently asked questions
When you take a new device into use, you may have
questions. In addition to those answered in this guide, visit
the product support pages of the Nokia website.
What is the lock code?
Your device is equipped with one or more codes to protect
the device itself or the SIM card against unauthorised use.
Lock code
The lock code (also known as security code) protects your
device against unauthorized use. The preset code is 12345.
You can change the code, and set the device to request the
code.
See "Lock the device," p. 49.
You must remember the new code, and keep it secret and in
a safe place separate from your device. If you forget the lock
code and your device is locked, you must take the device to
a Nokia authorized service facility and additional charges
may apply. To unlock the device, the software must be
reloaded, and the data you have saved in the device may be
lost.
PIN and PUK codes
If you forget any of the following access codes, contact your
service provider.
● Personal identification number (PIN) code — This code
protects your SIM card against unauthorized use. The PIN
code (4-8 digits) is usually supplied with the SIM card. After
10
three consecutive incorrect PIN code entries, the code is
blocked, and you need the PUK code to unblock it.
● PIN2 code — This code (4-8 digits) is supplied with some
SIM cards, and is required to access some functions in your
device.
● Personal Unblocking Key (PUK) code and PUK2
code — These codes (8 digits) are required to change a
blocked PIN code or PIN2 code, respectively. If the codes
are not supplied with the SIM card, contact the operator
whose SIM card is in your device.
Where can I get settings for my
device?
Your device normally has MMS, GPRS, streaming, and mobile
internet settings automatically configured, based on your
network service provider information. You may have settings
from your service providers already installed in your device,
or you may receive or request the settings from the network
service providers as a special message.
You can also use the Settings wizard application to define the
settings.
See "Settings wizard," p. 18.
How can I transfer content from my
old device?
You can use the Nokia Switch application to copy content such
as phone numbers, addresses, calendar items, and images
from your previous Nokia device to your Nokia 6790 slide .
See "Transfer content," p. 18.
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