Troubleshooting
This chapter summarizes the most common problems that you could encounter
with the appliance. If you are unable to solve a problem using the information
below, contact the Consumer Care Center in your country.
Problem
The mask doesn't
fit properly.
Battery life
reduced
Charging fails
There is water
vapor in the fan
The fan speed
fluctuates
Possible cause
Inhale and exhale sharply. If air leaks around nose, readjust
the nose clip. If air leaks at the edges, adjust the ear straps.
The actual working duration is impacted by the fan speed
setting and ambient temperature. The battery is designed to
retain up to 80 % of its original capacity after 300 complete
charging cycles. Abnormal use (such as exposure to water or
extreme cold) will accelerate reduction of battery capacity.
If the indicator blinks three times, the ambient temperature
may be too high or too low for charging. The recommended
charging temperature is between 10 °C and 35 °C. In other
cases, please try another charger or charging cable.
If the temperature outside is low, the water vapor exhaled by
the human body may condense and be naturally discharged
from the air outlet fan holder of the mask. This is normal
and the water vapor will not affect the product safety or fan
performance.
When power is low, the fan speed will fluctuate 3 times to
inform the user. In a low-temperature environment, the
speed of the electric fan will lower automatically. The speed
setting will change back automatically after the temperature
rises.
English 15