Bose QUIETCOMFORT EARBUDS Manual Del Usuario página 43

SYMPTOM
Earbuds don't connect with
mobile device
Earbuds don't respond
during app setup
Bose Music app can't
find earbuds
Bose Music app doesn't
work on mobile device
Intermittent Bluetooth
connection
TR OUBL ES H O OTI N G
SOLUTION
On your device:
• Turn the Bluetooth feature off and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 15).
Place both earbuds in the charging case until they
magnetically snap into place, and the status lights display
charge status (see page 35). Close and re-open the case.
Connect again (see page 15).
Make sure you're wearing the right earbud.
Make sure the right earbud is within range (30 ft or 9 m) of
the charging case and the case is open.
Clear the earbud device list (see page 39). Connect again
(see page 15).
Visit: worldwide.Bose.com/Support/QCEarbuds to see
how-to videos.
Reboot the earbuds and charging case (see page 48).
Make sure you're using the Bose Music app for setup
(see page 15).
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
While wearing the earbuds, press and hold the Bluetooth
button l in the charging case until you hear
"Ready to connect."
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
Remove the earbuds.
Make sure your mobile device is compatible with the
Bose Music app and meets minimum system requirements.
For more information, refer to the app store on your
mobile device.
Uninstall the Bose Music app on your mobile device. Reinstall
the app (see page 15).
Clear the earbud device list (see page 39). Connect again
(see page 15).
Move the mobile device closer to the earbuds.
Reboot the earbuds and charging case (see page 48).
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