If your radio can connect to the network
successfully, but is unable to play
particular stations.
If it shows "Empty list when "Skytune" is
selected.
If "Skytune is not ready" when Skytune is
selected.
No DAB/FM radio reception
DAB/FM radio reception is poor.
No sound
- The station is not broadcasting at this time of the
day (remember it may be located in a different time
zone).
- The station has too many people trying to attach to
the radio station server and the server capacity is not
large enough.
- The station has reached the maximum allowed
number of simultaneous listeners.
- The link on the radio is out of date.
- The streaming links will be updated regularly or,
please contact our customer service.
Check if the history or favourites list can play. If there
is no problem, please try again later after 30 minutes.
If the stations under those lists cannot play, check the
internet connection cable.
Try to play the list under history or favourites. If both
cannot play, check your internet connection and see
if other devices connected to the same network are
working. If the favourites list and history can play,
power the radio off and on and try again to see. If
the problem persists, please contact us for further
assistance.
- Please carry out "Factory Reset" on the radio under
Configuration in the main menu and extend the
antenna. Try different lengths and directions for the
antenna.
- Move the radio close to the window.
- Please adjust the length / direction of the antenna to
reach a better reception.
- Adjust the volume level.
- Check if the internet radio playback has stopped.
Press the OK button to play.
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