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Hansgrohe, Inc. Limited Warranty
Offering our customers the highest quality at all times
is a fundamental part of the Hansgrohe, Inc. company
philosophy. We offer consumers a limited warranty on our
hansgrohe
and AXOR
®
®
This warranty is limited to products manufactured by
Hansgrohe, Inc. that are purchased from a Hansgrohe,
Inc. authorized seller by a consumer in the United States or
Canada after September 1, 2019, and installed in either the
United States or in Canada.
WARRANTY
Hansgrohe, Inc. warrants to the original consumer purchaser
that hansgrohe and AXOR products will be free from defects
in material and workmanship for as long as the original
consumer purchaser owns both the product and the home in
which the product was originally installed. For commercial
purchasers, the warranty period is (a) one (1) year for
hansgrohe products and (b) five (5) years for AXOR products,
in each case from the date of purchase. The warranty period
for products in the Rubbed Bronze, Matte Black and Matte
White finishes are three (3) years from the date of purchase.
This warranty is non-transferable.
WHAT WE WILL DO
Hansgrohe, Inc., at its option, will replace any product or
part of the product that proves defective in workmanship
and/ or material, under normal installation, use, service
and maintenance. If Hansgrohe, Inc. is unable to provide a
replacement part or product and repair is not practical or
cannot be made in timely fashion, Hansgrohe, Inc. may elect
to refund the purchase price in exchange for the return of
the defective product. REPAIR OR REPLACEMENT (OR, IN
LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE
PRICE) AS PROVIDED UNDER THIS LIMITED WARRANTY IS
THE EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
Because Hansgrohe, Inc. is unable to control the quality of
hansgrohe or AXOR products sold by unauthorized sellers,
unless otherwise prohibited by law, this warranty does
not cover hansgrohe or AXOR products purchased from
unauthorized sellers. Authorized sellers can be found on
hansgrohe and AXOR branded websites.
Labor and other expenses for disconnection, deinstallation,
or return of the product for warranty service (including but
not limited to proper packaging and shipping costs), or for
installation or reinstallation of the product are not covered
by this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the
product resulting from:
•
reasonable wear and tear
•
outdoor use
branded products.
•
misuse (including use of the product for an
unintended application)
•
freezing water
•
excessive water pressure
•
pipe corrosion in the home in which the
product is installed
•
abuse, neglect or improper or incorrectly
performed installation, maintenance or repair,
including the use of abrasive or caustic cleaning
agents or "no-rinse" cleaning products.
This warranty does not cover: (i) accessories, connected
materials and products, or related products not
manufactured by Hansgrohe, Inc. (ii) any hansgrohe or
AXOR product sold for display purposes or (iii) hansgrohe
or AXOR products purchased from unauthorized sellers.
WHAT YOU MUST DO TO OBTAIN WARRANTY
SERVICE OR INFORMATION
Contact your retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the
date and place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part,
postage prepaid and carefully packed and
insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
When warranty service is completed, any repaired or
replacement product or part will be returned to you
postage prepaid.
REVISED SEPTEMBER 1, 2019.
Limitation on Duration of Implied Warranties:
Some States do not allow limitations on how long
an implied warranty lasts, so the below limitations
may not apply to you. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY, INCLUDING THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND OF FITNESS FOR A
PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY
PERIOD OR THE DURATION OF THIS WARRANTY,
WHICHEVER IS SHORTER.
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