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Warranty
Orangebox warrants exclusively to the original Purchaser of our
product that all products (based on 8 hours use per day) will be
free from defects in workmanship and material for a period of
years from the date of manufacture, subject to the terms and
exceptions listed below. Orangebox will repair or replace with
comparable product at its own discretion. Orangebox warranties
are also subject to the client carrying out regular monthly
inspections and maintenance, and that any potential defects
should prompt the client to remove the product from service
and inform Orangebox accordingly.
Terms:
The Americas: 10-year structural warranty
Europe, Middle East, Africa: 5-year structural warranty
Asia: 8-year structural warranty
Exceptions:
• Structural warranties are subject to the booths being installed
and reconfigured using Orangebox certified installers only.
• Orangebox phone booth electrical components are provided
with a 2-year warranty, and subject to the units being installed
and reconfigured using Orangebox certified installers and our
terms and conditions.
• Any Upholstery materials including COM, Fabrics, leathers and
vinyl's and other surface coatings. These will be supported by the
individual suppliers explicit warranty for that product.
• Products considered consumables such as light bulbs.
• Products distributed outside of listed region.
• The float glass adheres to the standard ASTM C-1036 and is
tempered following the ASTM C-1048 standard.
orangebox.com
Failure to comply with the following elements will render any
explicit or implied warranty offered by Orangebox
null and void:
• The glass should only be installed and or reconfigured in
accordance with Orangebox site assembly instructions and
by Orangebox certified installers.
• Glass handling safety equipment should be used in accordance with
Orangebox assembly instructions.
• Glass handling and installation should be in accordance with health
and safety site specific requirements.
Exclusions:
• Any damage caused during onward freight or improper storage of the
product, or damage caused by accident, and normal wear and tear.
• Any abuse, misuse, or accident.
• Any products or components not installed or reconfigured using
Orangebox certified installers.
• Color Variations - While every effort is made to ensure parity of color,
the company cannot guarantee an exact color match on any painted
metal finish or wood, or guarantee against commercial variance in
fabrics, especially on repeat orders.
• Natural product changes - Changes due to aging or exposure to light,
and naturally occurring markings, scarring and wrinkles in leather.
• Improper customer installation.
• Unapproved modifications to the products carried out by the customer
or dealer.
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR
PRODUCT DEFECTS AND NO OTHER EXPRESS OR IMPLIED
WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. ORANGEBOX SHALL
NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES ARISING FROM ANY PRODUCT DEFECT.