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Problem: My X6v's DSL light continually flashes and does become a
steady green.
• Verify that your Internet Service Provider has activated your DSL
service. If you're not sure, contact your provider's customer support to
verify that your service is ON.
• Your X6v might not have connected to your Internet service. Turn off
the X6v, then turn it on and wait a minute before using your browser.
Check your hardware connections.
• Verify that the X6v is connected to a jack with DSL service. Also, make
sure that there isn't a phone filter between the X6v and the wall jack
connection.
• Your phone cord might be defective. Try a different phone cord.
Problem: I can't make phone calls.
• Did you set up and customize your VoIP Service? If not, follow the
installation instructions and those in
on page 9.
• Do you hear a dial tone when you lift the phone's receiver? If not,
make sure that the phone cord is securely attached in the phone line
filter and the X6v PHONE port.
• Are both the INTERNET and READY lights (on the front panel of the
X6v) on? If not, see
review and verify the procedures for activating the ADSL, Internet, and
VoIP connections.
14
Customizing Your VoIP Account
Installing the ADSL X6v Modem
on page 2 to

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