Stokke TRIPP TRAPP Guia De Inicio Rapido página 4

User Guide ........................................................................
6 US
RIGHT OF COMPLAINT AND ExTENDED WARRANTY
Applicable worldwide in respect of the Tripp Trapp® chair, hereinaf-
ter referred to as the product
RIGHT OF COMPLAINT
The customer has a right of complaint pursuant to the consumer
protection legislation applicable at any given time, which legislation
may vary from country to country.
Generally speaking, STOKKE AS does not grant any additional rights
over and above those laid down by the legislation applicable at any
given time, although reference is made to the "Extended warranty"
described below. The rights of the customer under the consumer
protection legislation applicable at any given time are additional to
those under the "Extended warranty", and are not affected thereby.
STOKKE "ExTENDED WARRANTY"
However, STOKKE AS, Håhjem, N-6260 Skodje, Norway, grants an
"Extended warranty" to customers who register their product in
our warranty Database. This may be done via our webpage www.
stokke.com/guarantee. Alternatively, one may fill in and submit the
warranty form, which is inserted into the instruction manual ac-
companying the product. Upon registration, a warranty certificate
will be issued and sent to the customer electronically (e-mail) or by
ordinary mail.
Registration in the warranty Database entitles the owner to an "Ex-
tended warranty" as follows:
• 7-YEAR warranty against any manufacturing defect in the
product.
The "Extended warranty" also applies if the product has been
received as a gift or purchased second-hand. Consequently, the
"Extended warranty" may be invoked by whoever is the owner of
the product any given time, within the warranty period, and subject
to the warranty certificate being presented by the owner.
THE STOKKE "ExTENDED WARRANTY" IS CONDITIONAL UPON
THE FOLLOWING:
• Normal use.
• The product only having been used for the purpose for which the
product is intended.
• The product having undergone ordinary maintenance, as de
scribed in the maintenance/instruction manual.
• Upon the "Extended warranty" being invoked, the warranty cer
tificate shall be presented, together with the original date-
stamped purchase receipt. This also applies to any secondary or
subsequent owner.
• The product appearing in its original state, hereunder that the only
parts used have been supplied by STOKKE and are intended for
use on, or together with, the product. Any deviations herefrom
require the prior written consent of STOKKE.
• The serial number of the product not having been destroyed or
removed.
THE STOKKE "ExTENDED WARRANTY" DOES NOT COvER:
• Issues caused by normal developments in the parts making up the
product (e.g. colouration changes, as well as wear and tear).
• Issues caused by minor variations in materials (e.g. colour differ-
ences between parts).
070905_TT_User_Guide.indd 6-7
................................................................. User Guide
• Issues caused by extreme influence from external factors like sun/
light, temperature, humidity, environmental pollution, etc.
• Damage caused by accidents/mishaps – for example any other
objects having bumped into the product or any person having
overturned the product by colliding with it. The same applies if the
product has been overloaded, for example in terms of the weight
placed on it.
• Damage inflicted on the product by external influence, for exam-
ple when the product is being shipped as luggage.
• Consequential damage, for example damage inflicted on any per-
sons and/or any other objects.
• If the product has been fitted with any accessories that have not
been supplied by Stokke, the "Extended warranty" shall lapse.
• The "Extended warranty" shall not apply to any accessories that
have been purchased or supplied together with the product, or at
a subsequent date – for example not to the "baby set" and/or pil
low.
STOKKE WILL UNDER THE "ExTENDED WARRANTY":
• Replace or – if STOKKE thus prefers – repair the defective part, or
the product in its entirety (if necessary), provided that the product
is delivered to a reseller.
• Cover normal transport costs for any replacement part/product
from STOKKE to the reseller from whom the product was pur-
chased. – No travel costs on the part of the purchaser are covered
under the terms of the warranty.
• Reserve the right to replace, at the time of the warranty being
invoked, defect parts by parts that are of approximately the same
design.
• Reserve the right to supply a replacement product in cases where
the relevant product is no longer being manufactured at the time
of the warranty being invoked. Such product shall be of corre
sponding quality and value.
HOW TO INvOKE THE "ExTENDED WARRANTY":
Generally speaking, all requests relating to the "Extended war-
ranty" shall be made to the reseller from whom the product was
purchased. Such request shall be made as soon as possible after any
defect has been discovered, and shall be accompanied by the war-
ranty certificate as well as the original purchase receipt.
Documentation/evidence confirming the manufacturing defect
shall be presented, normally by way of the product being brought
along to the reseller, or otherwise being presented to the reseller or
a STOKKE sales representative for inspection.
The defect will be remedied in accordance with the above provi-
sions if the reseller or a STOKKE sales representative determines that
the damage is caused by a manufacturing defect.
US 7
05-09-07 15:48:56