Troubleshooting; Try These Solutions First; Other Solutions - Bose SOUNDBAR 500 Manual Del Usuario

TRY THESE SOLUTIONS FIRST

If you experience problems with the soundbar:
Make sure the soundbar is connected to a live AC (mains) outlet.
Secure all cables.
Verify the state of the light bar (see page 31).
Move the soundbar away 1 – 3 ft. (0.3 – 0.9 m) from possible interference
(wireless routers, cordless phones, televisions, microwaves, etc.).
Move the soundbar within the recommended range of your wireless router or
mobile device for proper operation.
Place the soundbar according to the placement guidelines (see page 13).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Support/SB500
SYMPTOM
No HDMI eARC (or
ARC) or optical
connector on your TV
Soundbar doesn't
power on
Remote is
inconsistent or does
not work
TR OUBL ES H O OTI N G
SOLUTION
Connect to your TV using an audio converter and separate audio
cable, such as a coaxial, 3.5 mm or analog audio cable (not
provided). The type of converter and cable you need depends on
the audio output connectors available on your TV.
Plug the power cord into a different AC (mains) outlet.
Use the remote to power on the soundbar (see page 20).
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into the
AC (mains) outlet.
Match the H and z symbols on the batteries with the H and z
markings inside the compartment (see page 36).
Replace the batteries (see page 36).
Make sure the remote is within operating range 20 ft. (0.6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
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