DIAsource ImmunoAssays Neptune DIA1000 Manual Usuario página 31

12 Troubleshooting
Display Problem
The USB does not
USB Hardware
function
The data cannot be
USB error
downloaded
The motor of the X
axis (i.e. barcode
Barcode jam
reader) does not
initialize correctly.
The motor of the Y
axis (i.e. axes that
moves the strips
Well motor jam
back- and forwards)
does not initialize
correctly.
The motor of the Z
axis (i.e. axes that
moves the strips up-
Agitation jam
and downwards) does
not initialize
correctly.
No display
Screen functions, but
no icons are
displayed on the
screen
Strips missing, The barcode of the
Reload ? strip cannot be read
Neptune Instrument
Possible cause
Defect of the Electronic
card
USB stick does not have
the right format
- Axis blocked by an
obstacle
- Defect of the sensor at
the end of the run.
- Axis blocked by an
obstacle
- Defect of the sensor at
the end of the run.
- Axis blocked by an
obstacle
- Defect of the sensor at
the end of the run.
- no electrcial power
supply
- Internal power circuit
breakdown
Bad configuration of the
machine.
- Strip missing (the user
has not introduced the
right number of strip
either on the touchscreen
or on the Neptune
Insturment clamp)
- Misalignement of the -
strips
31
Actions to be
undertaken
- Try another USB
- If the problem persits,
please contact your
supplier
Use an USB stick on FAT
format
- Check if there is no
obstacle in the way
- If the problem persits,
please contact your
supplier
- Check if there is no
obstacle in the way
- If the problem persits,
please contact your
supplier
- Check if there is no
obstacle in the way
- If the problem persits,
please contact your
supplier
- Check the connection of
the power supply.
- Check the position of
the switch.
- Check the electrical
outlet in the wall
- Switch off the machine
and switch it on again.
If the bar of LED lights
up, but the display does
not show on the screen,
contact the supplier
Contact your supplier
- Validate the reloading
and enter the correct
number of strips on the
touchscreen and on the
Neptune Instrument clamp
- Check visual alignement
of the strips
Revision nr : 200710