Troubleshooting
Fault Message
Please make sure the laser distance sensor is not
blocked before starting.
Please wipe the cliff sensor clean and move the
vacuum-mop to a new location to start.
Please clear any foreign objects from the collision
sensor.
Please move the vacuum-mop to a level surface to
start.
Please place the vacuum-mop on the floor to start.
Please help remove the obstacles around the
vacuum-mop and try again
Please make sure the dust compartment is installed.
Please make sure the fresh water tank is installed.
Please make sure the dirty water tank is installed.
Please make sure the dirty water filter is installed.
Fresh water tank empty, please add water in time.
Dirty water tank full, please empty it in time.
Cleaning tray is full. Please empty it in time.
Please move the vacuum-mop to the self-cleaning
station.
Battery level is too low, please charge.
Solution
Laser ranging sensor is blocked or jammed by foreign object. Remove the blockage or foreign
object. If removal is impossible, relocate the vacuum-mop and then start it.
The vacuum-mop is off ground. Relocate and restart the vacuum-mop. Cliff sensor is dirty.
Clean the sensor.
Collision sensor is jammed. Remove foreign object by tapping the sensor. If there is no foreign
object, relocate and restart the vacuum-mop.
It is detected that the vacuum-mop stays inclined. Place the vacuum-mop on a horizontal ground
and start it, or perform leveling in App and then restart the vacuum-mop.
The wheel is suspended. Please move to the new position to start.
The vacuum-mop may be jammed or trapped. Remove any barrier around it.
Replace the dust compartment and filter, and make sure that the filter and dust compartment are
installed in place.
Please install the fresh water tank back and make sure that it is in place.
Please install the dirty water tank back and make sure that it is in place.
Please clean the dirty water filter and make sure that the dirty water filter is installed in place.
Please check and supplement the fresh water tank .
Please pour out the water in the dirty water tank and clean it up in time.
Please check and clean the cleaning tank.
The vacuum-mop can't sense the position of the self-cleaning station. Please put the
vacuum-mop back to the self-cleaning station for charging.
The vacuum-mop fails to locate charging dock. Please manually place the vacuum-mop back to
self-cleaning station.
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