Govee H610B Manual De Usuario página 10

Troubleshooting
1. Cannot connect to Govee Home App.
Check if the wall light is powered on.
Check if your smartphone's Bluetooth is enabled, or try connecting with another
smartphone.
When connecting for the first time, ensure the smartphone is near the wall light.
If the connection error still exists, please delete the connected wall light from "My Device"
on the app.
Reconnect to Govee Home App by following the instructions provided previously.
2. Wi-Fi disconnected or failed to connect.
Check if the wall light is powered on.
Do not skip connecting to Wi-Fi during pairing process.
Ensure your Wi-Fi router is 2.4GHz capable (5GHz is not supported).
Ensure you entered the correct Wi-Fi password during the Wi-Fi connection process.
Try connecting the wall light with a smartphone hotspot to check if your home network is
working properly.
Shorten the distance between the wall light and the Wi-Fi router to less than 1m, then try
reconnecting.
3. Cannot pair or connect with Alexa or Google Assistant.
Ensure the stability of the Wi-Fi connection.
Go to the app Settings page and follow the instructions under "User Guide" to pair the
device again.
4. Only one user can control the device.
Each device can only be controlled by one account.
If multiple users wish to control the same device, ensure they are using the same
account.
5. Some segments fail to light up.
Check if the segments have been assembled properly.
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