CADstar CS.Neo2 Manual De Instrucciones página 12

5.1 ID recognition
Each accessory has its own ID recognition by which the scanner can determine what is currently in the scanner and thus perform appropri-
ate functions.
Watch out for the exposed gold pins (24V). Do not short-circuit them!
5.2 LED indication bar
The LED bar is used to indicate states in the software.
• White pulsating > No software connection
• Red > Error
• Rainbow > Calibration
• Blue progress bar > Scan progress indicator
5.3 Switching off the scanner
To switch off the scanner, press the On/Off button for at least 1 second.
6. FAQ Troubleshooting
Scanner does not start:
• If the scanner does not light up at startup, check the power supply and check whether the AC adapter is connected to the scanner.
• Contact our support
Scanner is not recognized on the PC:
• Be sure to use good USB cables with a maximum length of 1.5m (except if active USB extensions from CADstar are used). Exchange
the cable to complete a test
Check to ensure the USB port meets the USB3.0 specifi cation
•
• Check the driver status in the device manager to ensure it is up to date
• Check if the LEDs on the device are on
• Restart the PC and the scanner
• Contact our support
Stripes are visible on the scan result:
• Watch out for changes in the light during a scan, as this can cause streaking. This is often caused by blinds that move during the
scan or sunlight that changes due to trees or refl ections on windows.
• Flickering light that can be emitted, for example, neon tubes or LED lighting. You can record a slow motion video with your smart-
phone to check this. If fl ickering light is visible, look for and eliminate the cause.
Holes are visible in the scan result:
• Use the "Integrate" tool for this area to close the hole.
• If there are dark spots on the object to be scanned, spray the object with our scan spray.
7. Cleaning and maintenance work for the operator
To ensure long product life and scanning accuracy, it is necessary to regularly clean and calibrate the device.
11 / EN