TROUBLESHOOTING GUIDE
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How do I adjust the temperature or time while using a single zone?
Select the active zone, then use the left arrow to adjust the temperature or the
right arrow to adjust the time.
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How do I adjust the temperature or time while using dual zones?
Select the desired zone, then use the left arrow to adjust the temperature or the right
arrow to adjust the time.
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Does the unit need to pre-heat?
The unit does not need to be pre-heated.
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Can I cook different foods in each zone and not worry about cross contamination?
Yes, both zones are self-contained with separate heating elements and fans.
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How do I pause the countdown?
The countdown timer will pause automatically when you remove the drawers from the
unit. Reinsert drawer within 10 minutes to resume cooking or the zone with the drawer
open will be cancelled.
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How do I stop one zone when using both zones?
Select the zone you want to stop, then press the START/STOP button.
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Is the drawer safe to put on my worktop?
The drawer will heat up during cooking. Use caution when handling, and place on heat
resistant surfaces only.
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When should I use the crisper plate?
Use the crisper plate when you want food to come out crispy. The plate elevates the
food in the drawer so that air can flow under and around it to cook ingredients evenly.
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Why didn't my food cook fully?
Make sure the drawer is fully inserted during cooking. For consistent browning, make
sure ingredients are arranged in an even layer on the bottom of the drawer with no
overlapping. Shake drawer to toss ingredients for even crispiness. Cook temperature
and time can be adjusted at any time during cooking. Simply use the left arrow to adjust
the temperature or the right arrow to adjust the time.
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Why is my food burned?
For best results, check progress throughout cooking and remove food when desired
level of brownness has been achieved. Remove food immediately after the cook time is
complete to avoid overcooking.
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Why do some ingredients blow around when air frying?
Occasionally, the fan from the air fryer will blow lightweight foods around. Use wooden
cocktail sticks to secure loose lightweight food, like the top slice of bread on a sandwich.
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Can I air fry wet, battered ingredients?
Yes, but use the proper breading technique. It is important to coat foods first with flour,
then with egg, and then with breadcrumbs. Press breadcrumbs firmly onto the battered
ingredients, so crumbs won't be blown off by the fan.
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How do I store the Probe away in the compartment?
Firstly insert the plug end into the storage compartment and wrap the lead round
following the arrow.
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Why is the unit beeping?
Either the food is finished cooking or it indicates that the other zone has started cooking.
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Why did the display screen go black?
The unit is in standby mode. Press the power
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Why is there an "E" message on the display screen?
The unit is not functioning properly. You can find online support at ninjakitchen.eu.
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button to turn it back on.
PRODUCT REGISTRATION
TWO (2) YEAR LIMITED GUARANTEE
When you buy a product in Europe as a consumer, you get the benefit of legal rights relating
to the quality of the product (your "statutory rights"). You can enforce these statutory rights
against your retailer. However, at Ninja we are so confident about the quality of our products
(the "Products") that we give you a manufacturer's guarantee of two years. This guarantee
only applies to the Product if it is bought in new and unused condition. These terms and
conditions relate to our guarantees only – your statutory rights as a buyer are unaffected.
Please note that the 2 year guarantee is available in all EU countries.
The conditions below describe the prerequisites and scope of our guarantees which are
issued by SharkNinja Germany GmbH, c/o Regus Management GmbH, Excellent Business
Center 10. + 11. Stock, Westhafenplatz 1, 60327 Frankfurt am Main (Germany) ("us", "our" or
"we"). They do not affect your statutory rights or the obligations of your retailer
and your contract with them. The same applies if you have purchased the product directly
from Ninja.
Ninja® Guarantees
A household kitchen appliance constitutes a sizeable investment. Your new machine
needs to work properly for as long as possible. The guarantee it comes with is an important
consideration - and reflects how much confidence the manufacturer has in its product and
manufacturing quality.
You'll find online support at www.ninjakitchen.eu.
How do I register my guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need
the following information about your machine:
• Model no.
• Serial Number (only if available)
• Date of purchase of the Product (receipt or delivery note)
To register online, please visit www.ninjakitchen.eu
IMPORTANT
• The guarantee covers your Product for 2 years starting on the date of purchase.
• Please keep the receipt at all times. Should you need to use your guarantee we will need
the receipt to verify the information supplied to us is correct. The inability to produce a
valid receipt will invalidate your guarantee.
What are the benefits of registering my guarantee?
When you register your guarantee, you can choose to receive our newsletter containing
tips, advice and competitions. Hear the latest news about new Ninja technology and
launches. If you register your guarantee online, you'll get instant confirmation that
we've received your details.
For details of our privacy policy please visit www.ninjakitchen.eu
How long are our Products guaranteed for?
Our confidence in our design and quality control means that your Product is guaranteed
for two years.
ninjakitchen.eu
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