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10
Troubleshooting
If there is a problem with your shredder, check below for the
symptoms and steps to resolve. If you continue to have problems,
contact customer support at our Service Center. Do not attempt to
repair by opening the shredder head. This will completely void the
product warranty.
Problem
The shredder
does not work
at all.
The shredder runs
in Reverse (REV)
mode but not in
Auto (On) mode.
Solution
•
Make sure the unit is plugged in and that
the outlet is in good working order.
•
Overheating with extended use: In the
event that the shredder has shredded
continuously beyond the maximum
running time and overheats, the unit will
automatically shut off. If this happens,
switch the shredder off for 50 minutes or
longer before resuming normal operation.
•
Shredders with a pull-out wastebin feature
a safety power cut-off upon bin removal.
Shredder will not function unless the pull-
out wastebin is pushed in all the way and
properly set back into place
•
If using a plastic bag to line the wastebin,
please remove it. This may cause the
shredder not to operate properly.
•
The activation sensor of the shredder is
located near the center of the feed slot. Be
sure to feed directly into the center area to
activate the machine (this especially applies
to smaller pieces of paper or credit cards).
•
In Auto (ON) mode, the motor will not start
running until paper is inserted into the
feed slot. Set the unit to "Auto" and insert
paper to shred. The sensor that activates
the shredder in Auto (ON) mode is located
directly in the center of the slot. If the
paper you are inserting is narrow, it may
not be activating the optical sensor. It is
also possible that the feed slot has become
blocked with paper. Insert an index card or
any rigid sheet of card stock (old greeting
card or folded file folder) directly into the
center of the feed slot while applying force
to help push the jammed paper through.
This will usually clear any paper blockage.
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