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Frequently Asked Questions
QUESTION
How do I deploy the Stain
Scrubber?
How do I retract the Stain
Scrubber?
Is the Stain Scrubber going to
damage my floors?
Can I use the Steam Mop on
carpets?
What surfaces can I use the
Steam Mop on?
Can I put something other than
water in the Water Tank of the
Steam Mop?
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1-800-798-7398
ANSWER
To deploy the Stain Scrubber, slide the Engage Scrubber/Release Head Button
all the way down until you hear a click. The Stain Scrubber will automatically
pop into position. Lift the Mop Body off the Mop Head and place it on the floor
to start scrubbing.
Re-dock the Mop Body onto the Mop Head and the Stain Scrubber will
automatically retract.
The Stain Scrubber is designed to be safe on all sealed floors, but it is always
recommended to test an isolated area of the surface to be cleaned before
proceeding.
No, the Steam Mop is not designed for carpet cleaning.
The Steam Mop is designed for use on all sealed hard-floor surfaces. We
recommend that you first test an isolated area of the floor surface to be cleaned
as well as review the use and care instructions from your floor manufacturer.
WARNING: Do not use on leather, wax-polished furniture, synthetic
fabrics, velvet, or other delicate, steam-sensitive materials.
NOTE: On surfaces treated with wax and on some no-wax floors, the sheen
may be removed by the heat or steam action of the unit. Test an isolated area of
flooring first to see if sheen is affected.
DO NOT add cleaning solutions, scented perfumes, oils, or any other chemicals
to the water used in this appliance as this may damage the unit or make it
unsafe for use. We recommend using distilled water in your Steam Mop.
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