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EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Emergencies
Possible Cause
Gas leaking from
• Damaged hose.
cracked/cut/burned hose.
Gas leaking from LP cylinder.
• Mechanical failure due to rusting or mishandling.
Gas leaking from LP
• Failure of cylinder valve from mishandling or
cylinder valve.
Gas leaking between LP
• Improper installation, connection not tight, and/or
cylinder and regulator
connection.
Fire coming through control
• Fire in burner tube section of burner due to blockage.
panel.
Grease fire or continuous
• Too much grease buildup in burner area.
excessive flames above
cooking surface.
Troubleshooting
Problem
Possible Cause
GAS ISSUES:
Burner(s) will not light
using ignitor.
• Trying to light wrong burner.
(See Electronic Ignition
• Burner not engaged with control valve.
Troubleshooting also)
• Obstruction in burner.
Continued on next page.
• No gas flow.
• Vapor lock at coupling nut to LP cylinder.
• Coupling nut and LP cylinder valve not fully
ELECTRICAL ISSUES:
• Electrode cracked or broken; "sparks at crack."
• Electrode tip not in proper position.
• Wire and/or electrode covered with cooking residue.
• Wires are loose or disconnected.
• Wires are shorting (sparking) between ignitor and
• Dead battery.
ELECTRONIC IGNITION:
• No spark, no ignition noise.
• No spark, some ignition noise.
• Sparks, but not at electrode or at full strength.
• See "GAS ISSUES:" .
Burner(s) will not match light.
• Match will not reach.
• Improper method of match-lighting.
mechanical failure.
failure of rubber seal.
connected.
(Does not apply to SUREFIRE.)
electrode.
Prevention/Solution
•Turn off gas at LP cylinder or at source on natural gas systems. Discontinue use of
product and replace valve/hose/regulator. Once valve/hose/regulator replaced
conduct complete leak check per manual.
• Replace LP cylinder.
• Turn off LP cylinder valve. Return LP cylinder to gas supplier.
• Turn off LP cylinder valve. Remove regulator from cylinder and visually inspect rubber
seal for damage. See LP Cylinder Leak Test and Connecting Regulator to the LP
Cylinder.
• Turn off control knobs and LP cylinder valve. Leave lid open to allow flames to die
down. After fire is out and grill is cold, remove burner and inspect for spider nests or
rust. See Natural Hazard and Cleaning the Burner Assembly pages.
• Turn off control knobs and LP cylinder valve. Leave lid open to allow flames to die
down. After cooling, clean food particles and excess grease from inside firebox area,
grease tray, and other surfaces.
Prevention/Solution
• See instructions on control panel and in Use and Care section.
• Make sure valves are positioned inside of burner tubes.
• Ensure burner tubes are not obstructed with spider webs or other matter. See
cleaning section of Use and Care.
• Make sure LP cylinder is not empty. If LP cylinder is not empty, refer to
"Sudden drop in gas flow."
• Turn off knobs and disconnect coupling nut from LP cylinder. Reconnect and retry.
• Turn the coupling nut approximately one-half to three-quarters additional turn until
solid stop. Tighten by hand only - do not use tools.
• Replace electrode(s).
Main Burners:
• Tip of electrode should be pointing toward gas port opening on burner. The
distance should be 1/8" to 1/4". Adjust if necessary.
Sideburner:
• Tip of electrode should be pointing toward gas port opening on burner. the
distance should be 1/8" to 3/16". Adjust if necessary.
• Clean wire and/or electrode with rubbing alcohol and clean swab.
• Reconnect wires or replace electrode/wire assembly.
• Replace ignitor wire/electrode assembly.
• Replace with a new alkaline battery.
• See Section I of Electronic Ignition System.
• See Section II of Electronic Ignition System.
• See Section III of Electronic Ignition System.
• Use long-stem match (fireplace match).
• See "Match-Lighting" section of Use and Care.
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