Troubleshooting
If your devices are not recharging from your Goal Zero Yeti, follow these steps:
1. Ensure the Output Port has been turned on. The LED light on the power button should be lit up.
a. If any of the lights have turned red, this indicates a trip. Push the button again to reset it. The light
will turn white when it is successfully reset.
2. Check the Battery Display. If it is at 20% or below, charge your Goal Zero Yeti.
3. Check the LED Display for warning icons:
OVERLOAD: Power draw exceeds port's maximum allowance. Indicated by red light in the
port's button.
Temperature warning.
Allow unit to cool.
4. Verify your device is suitable for use with the Goal Zero Yeti:
a. All of the Goal Zero Yeti output ports have their own max power capacity. Check the Goal Zero
Yeti'sTech Specs to ensure your device is compatible.
5. If you are still experiencing trouble with your Goal Zero Yeti, please call our Customer Solutions
Center at 1-888-794-6250 or by email at support@goalzero.com
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Battery
requires
attention.
Contact customer support. 1-
888-794-6250
Warranty & Contact
LIMITED WARRANTY
GOAL ZERO LLC warrants to the original consumer purchaser that this GOAL ZERO product will be free
workmanship and material under normal consumer use during the applicable warranty
below, subject to the exclusions set forth in Paragraph 5, below. This
and exclusive warranty obligation. We will not assume,
connection with the sales of our products.
WARRANTY PERIOD
The warranty period for GOAL ZERO battery cells (whether purchased on a stand-alone basis or as part
product) is 180 days. The warranty period for all other GOAL ZERO products and components
case, the warranty period is measured starting on the date of purchase by the
receipt from the first consumer purchase, or other reasonable
start date of the warranty period. If you
completed the online GOAL ZERO Product Registration Form within 30 days
after purchasing your
product, that registration can also establish the start date of the warranty period (but warranty
coverage
is not conditioned upon such registration).
REMEDY
GOAL ZERO will repair or replace (at GOAL ZERO's option and expense) any GOAL ZERO product that
during the applicable warranty period due to a defect in workmanship or material.
LIMITED TO ORIGINAL CONSUMER BUYER
The warranty on GOAL ZERO's products is limited to the original consumer purchaser and is not
to any subsequent owner.
EXCLUSIONS
GOAL ZERO's warranty does not apply to (i) any product that is misused, abused, modified, damaged
used for anything other than normal consumer use as authorized in GOAL ZERO's then-
(ii) any product purchased through an online auction house. GOAL ZERO's
or product containing a battery cell unless the battery cell
purchase the product and at least once every 6 months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer service team via telephone at (888) 794-
support@goalzero.com. If our customer service team determines that further
Return Material Authorization ("RMA") number and will provide
to mail back your non-functioning item(s). You must
the package and including proof of
your purchase date with the product. We will process your return and send your
repaired or replacement
product to you at our expense for product being shipped to locations in North America. For
product
purchased or being shipped outside of North America, please contact the local distributor from whom you
purchased the product or email support@goalzero.com to obtain further distributor information.
from defects in
period identified in Paragraph 2,
warranty statement sets forth GOAL ZERO's total
nor authorize any person to assume for us, any other liability in
is one (1) year. In each
original consumer purchaser. The sales
documentary proof, is required in order to establish the
fails to operate
transferable
by accident, or
current product literature, or
warranty does not apply to any battery cell
is fully charged by you within seven (7) days after you
6250, or via email at
assistance is required, they will give you a
you with prepaid return shipping label that you can use
properly package the product, clearly marking the RMA number on
of another
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