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Troubleshooting tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
Problem
FAN
Fan continues to run after
cooking stops
Oven vent emits warm air
while oven is on
Fan comes on automatically
when using the microwave
COOKING
The oven makes unusual
sounds while cooking
Smoke comes out of the
oven when I open the door
Food is not fully cooked
or browned at the end of a
cooking program
SENSOR ERROR displayed
along with an oven signal
DISPLAY
The display is blank
"Control is LOCKED"
appears in display
Control display is lit yet oven
will not start
OTHER PROBLEMS
The door and inside of the
oven feels hot
Oven will not start
Cannot edit cooking features
The pads on one side of the
control do not function
49-2000955 Rev. 0
Possible Cause
The oven is cooling.
This is normal.
This is normal.
Clicks and fans blowing are normal. The
relay board is turning the components on
and off.
used on the pans.
Programmed times may not match the size
or amount of food you are cooking.
does not match the program that was set.
Steam was not sensed by the oven because
plastic wrap was not vented, a lid too tight
was on the dish or a liquid was covered.
Power saver mode may be activated.
A fuse in your home may be blown or the
circuit breaker tripped.
Power outage or surge
The control has been locked.
Clock is not set.
Door not securely closed.
Start/Pause pad or selector dial not
pressed after entering cooking selection.
Another selection already entered in oven
and Clear/Off pad not pressed to cancel it.
Size, quantity or cooking time not entered
after final selection.
Clear/Off pad was pressed accidentally.
The heat lamps produce intense heat in a
small space.
A fuse in your home may be blown or the
circuit breaker tripped.
Some pre-programmed cooking features
may not be able to be edited to prevent
degradation of cooking performance.
The control has locked out the use of these
pads and need to be reset.
What To Do
The fan will automatically shut off when the internal parts of
the oven have cooled.
These sounds are normal.
Smoke is normal when cooking high-fat foods.
Adjust time for doneness or adjust the upper or
lower lamps for browning and doneness.
Press the Clear/Off pad. Set the oven program to match
the food or liquid to be cooked or heated.
Vent plastic wrap, use a looser lid or uncover liquids when
cooking or heating.
Check the Settings menu for clock display settings. Turn
the display on.
Replace the fuse or reset the circuit breaker.
Reset the clock. If the oven was in use, you must reset it by
pressing the Clear/Off pad, setting the clock and resetting
any cooking function.
Press and hold Settings pad for 3 seconds to unlock the
control.
Set the clock.
Open the door and close securely.
Press Start/Pause pad or selector dial.
Press Clear/Off pad.
Make sure you have entered cooking time after selecting.
Reset cooking program and press Start/Pause pad.
This is normal. Use oven mitts to remove food when ready.
Replace fuse or reset circuit breaker.
This is normal.
Press and hold the Clear/Off pad on the other side of the
display for 30 seconds. If this does not reset the control, it
may be necessary to cycle the circuit breaker.
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