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Suction control is in open position.
HEPA media exhaust filter is
damaged and needs to be
replaced.
Dust escapes
from the vacuum.
Dust cup is installed incorrectly.
HEPA media exhaust filter is
installed incorrectly.
Brushroll is jammed.
Brushroll is not installed well.
Brushroll does
The belt is worn or broken.
not turn.
The belt is not routed correctly.
Fault in the brushroll motor or PCB
section of the motorized nozzle.
Attachments use restricts air flow.
Airflow restricted
with attachments
New carpet fuzz clogged air path.
in use; sound
changes.
HEPA media exhaust filter is
installed incorrectly.
Thermal protector is activated.
Vacuum turns off
on its own.
The power cord plug is loose from
the outlet when using the vacuum.
The motor is damaged.
There is a jam in the brushroll
Brushroll status
area.
indicator light
Fault in the brushroll motor or PCB
emits red.
section of the motorized nozzle.
TROUBLESHOOTING
- 24 -
Adjust the suction control to increase suction.
Follow instructions on page 14.
Replace the exhaust filter. To purchase parts,
call 1-877-531-7321 (US) / 1-844-608-3081
(CA).
Position dust cup correctly and snap firmly in
place.
Check exhaust filter for correct installation.
Follow instructions on page 19.
Remove obstruction. Follow instructions on
page 20.
Remove brushroll and reinstall following
instructions on page 20.
Replace the belt. To purchase parts, call
1-877-531-7321 (US) / 1-844-608-3081 (CA).
Check the belt routing on page 20.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Check attachments for fuzz, lint, pet hair or
other debris.
Check for and remove any clogs and clean
the hose.
Check exhaust filter and the exhaust filter
cover for correct installation. Ensure the filter
cover is snapped firmly in place.
Turn the vacuum cleaner off and unplug
it. Allow the vacuum cleaner to cool for a
minimum of 50 minutes. Plug in vacuum and
turn it on.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Turn off and unplug the vacuum, and remove
any blockages in the nozzle. See page 14.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
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