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Troubleshooting
Check the items below, and refer to "Cyber-shot Handbook" (PDF).
Battery pack and power
Cannot insert the battery pack.
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Insert the battery pack correctly by pushing the battery eject lever (page 14).
Cannot turn on the camera.
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After inserting the battery pack into the camera, it may take a few moments
for the camera to power up.
•
Insert the battery pack correctly (page 14).
•
The battery pack is discharged. Insert a charged battery pack (page 12).
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The terminal section of the battery is dirty. Wipe any dust with a soft cloth
lightly to clean the battery.
•
Use a recommended battery pack.
The power turns off suddenly.
•
Depending on the camera and battery temperature, the power may turn off
automatically to protect the camera. In this case, a message is displayed on
the LCD screen before the power turns off.
•
When [Power Save] is set to [Standard] or [Stamina], if you do not operate
the camera for a certain period of time while the power is on, the camera
turns off automatically to prevent wearing down the battery pack. Turn on
the camera again.
The remaining charge indicator is incorrect.
•
This phenomenon occurs when you use the camera in an extremely hot or
cold location.
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A discrepancy arose between the remaining charge indicator and the actual
remaining battery charge. Fully discharge the battery pack once, then charge
it to correct the indication. The indicator may not be accurate depending on
the conditions of use.
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Battery capacity decreases over time and through repeated use. When the
operating time per charge decreases markedly, the battery pack needs to be
replaced. Purchase a new battery pack.
Cannot charge the battery pack while it is inside the camera.
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You cannot charge the battery pack using the AC Adaptor (sold separately).
Use the battery charger (supplied) to charge the battery.
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