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Lights will not turn on:
1. Verify the lens is not masked in the direction being tested (see Masking).
2. Adjust Sensitivity settings up if needed (DIP switches #7 & 8).
3. Verify power pack and sensor connections are correct and secure.
4. Check for +24VDC at RED wire from the power pack to sensor.
• If present, the problem may be with the sensor. Try another sensor (if available).
• If there is no voltage, see Power Pack High Voltage Checklist, below.
Lights will not turn off:
1. Check that Time Delay settings are correct (DIP switches #1 – 6).
2. Decrease Sensitivity settings if needed (DIP switches #7 & 8).
3. Verify power pack and sensor connections are correct and secure.
4. Disconnect BLUE wire on power pack from sensor.
• If the lights turn off, the problem may be in the sensor. Turn Sensitivity and Time Delay to minimum and allow the sensor to time-
out.
• If the lights turn off, the sensor is working correctly. See Unwanted Sensor Activations, next page. And go through the Sensor
Adjustment process again.
• If the lights stay on, the problem may be in the power pack. See Power Pack High Voltage Checklist, below.
Isolated relay not functioning properly:
CAUTION: Use proper high voltage precautions, if applicable.
1. Check that Time Delay settings are correct (DIP switches #1 – 6).
2. Check Sensitivity setting. Also see, Unwanted Sensor Activations, next page.
3. Verify all wire connections from sensor are correct and secure.
4. Check that there is voltage to the Isolated Relay.
5. Check for +24VDC at RED wire from the power pack to sensor.
6. Use an ohmmeter to check the function of the Isolated Relay:
• Turn off the power connected to Isolated Relay wires (if applicable).
• With motion in front of the sensor's lens, check that the connection between the Brown and Red wires is open.
• With motion in front of the sensor's lens, check that the connection between the Orange and Red wires is closed.
• Turn Sensitivity and Time Delay to minimum, cover the sensor's lens with a cloth (not your hand), be still and allow the sensor to
time-out.
• Check that the connection between the Brown and Red wires is closed.
• Check that the connection between the Orange and Red wires is open.
Power Pack High Voltage Checklist:
CAUTION: Use proper high voltage precautions.
1. Check that power pack high voltage wire connections are correct and secure.
2. Check that the power pack is rated at the correct voltage.
3. Check that there is high voltage going into the power pack.
4. Try another power pack (if available).
Catalog#
Description
CI-200
20–30VDC Occupancy Sensor with Extended Range Lens (Standard)
CI-200-1
20–30VDC Occupancy Sensor with High Density /Reduced Range Lens
BZ-50
Power Pack: 120/277VAC, 50/60Hz, 20A ballast or incandescent
BZ-150
Power Pack: 120/277VAC, 50/60Hz, 20A ballast or incandescent, with Hold-On and Hold-Off capability
BZ-200
Power Pack: 120/277VAC, 50/60 Hz, 20A Ballast/ELV/MLV/Incandescent/LED, 16A, E-Ballast/CFL/Plug Load
BZ-250
Power Pack: 120/277VAC, 50/60 Hz, 20A, Ballast/ELV/MLV/Incandescent/LED, 16A E-Ballast/CFL/Plug Load,
with Hold-On/Hold-Off capability
BZ-250-347
Power Pack: 120/347VAC, 50/60 Hz, 16A Ballast/ELV/MLV/Incandescent/LED/ E-Ballast/CFL, 15A Plug Load,
with Hold-On/Hold-Off capability
Sensors are White
TROUBLESHOOTING
ORDERING INFORMATION
4
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