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TROUBLESHOOTING GUIDE
Problem
Espresso flows too quickly
Espresso flows over the
edge of the Portafilter
Steam wand is not
producing hot water/
steam
Steam/hot water flows
slowly from Steam wand
No Crema is being
produced
Knocking/pumping sound
occurs during espresso,
steam, or hot water cycle
The Steam light and all
Dose lights are blinking
Water light continuously
blinks
All lights are blinking at
the same time
All lights are continuously
on
If Steam and Hot water is
not getting selected:
If the problem is not due
to one of the above items:
If milk is not being
dispensed:
Coffee is ground too coarsely. Use slightly finer grind.
Not sufficient coffee in the filter basket. Increase dose of coffee.
Refer to the "Basket selection chart" section.
Coffee tamped too softly. Use slightly firmer tamp between
30-40 lb or 15-20 kg of force.
Portafilter is not inserted in the Group head properly. Ensure the
Portafilter is completely inserted and rotated until the handle is
aligned to the lock icon.
There are coffee grounds around the rim of the filter basket.
Swipe excess coffee to ensure proper seal in the Group head.
Too much coffee in the filter basket. Use lower dose of coffee.
Refer to the "Basket selection chart" section.
Operating temperature has not been reached. Allow the machine
to reach to the operating temperature.
Steam wand is partially blocked. Remove Steam wand from
Espresso Machine. Soak in cleaning solution and use a pin to
clear out the hole and rinse with clear water.
Machine might need to be descaled. Refer to the "Descaling the
Espresso Machine" section.
Coffee is ground too coarsely. Use slightly finer grind.
Coffee tamped too softly. Use slightly firmer tamp between
30-40 lb or 15-20 kg of force.
Single wall filter basket might have been used with pre-ground
coffee. Please see the "Basket selection chart" section.
The Espresso Machine is going through a normal operation,
therefore no action is required.
Machine is in the protection mode to avoid from overheating.
Turn Off the machine for 10 minutes.
Ensure water is in the Water tank and ensure Water tank is
properly assembled.
Steam wand is blocked. Remove it from Espresso Machine and
thoroughly clean it.
Coffee puck is too dense, adjust to larger grind size.
If using a Double wall basket, then clean exit hole with a pin.
Turn off the Espresso Machine and unplug for approximately
10 mintues. Then, plug back in and restart the machine.
If problem persist call service.
If the problem occurs again, unplug the machine for approx.
5 minutes, plug back in and restart the machine and then run 1
complete clean cycle.
The Milk Frother Attachment may not be correctly attached in
place. Please refer to the "Product Assembly" section.
See the "Arranging for Service" chapter in the "Warranty and
Service" section. Do not return the Espresso Machine to the
retailer as they do not provide service.
The Milk hose and Milk hose connector may not be properly
assembled. Please refer to the "Assembling the Milk Frother
Attachment" section.
Solution
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