3.2 When the product has been misused, has undergone unauthorized modifications, has been used or stored
in ways that are not in compliance with the environmental specifications of the product.
3.3 When the damage resulted from the use of non-genuine Epson accessories or consumables, such as the use
of paper types not specified for this product.
3.4 When damages resulted from the inappropriate transport of the equipment (packaging, installation,
maintenance, transportation).
3.5 When damages were caused by natural or intentional disasters (fire, floods, lightning, earthquakes, etc.),
power surges, or interaction with other brand products.
3.6 When the product has been totally or partially disassembled, or has been repaired other than by an Epson
Authorized Service Center.
3.7 When substances have been spilled on the product.
3.8 When the external plastic case has been scratched, broken, or abused.
3.9 When damages resulted from inappropriate tests, installation, maintenance or adjustments.
The warranty does not extend to accessories (lids, covers, trays) or replenishing supplies and consumables (inks,
ink cartridges, toner, ink ribbons, batteries, photosensitive units, knobs, and lamps), which, due to their nature,
must be regularly purchased through authorized dealers.
4. How to Obtain Warranty Service
Refer to the user documentation provided with the product to ensure that the product settings have been
properly set and to perform the diagnostic tests indicated therein. Furthermore, in order for the unit to operate
optimally, always use original Epson supplies, accessories, and consumables.
To obtain warranty service, the purchaser may take the product to any Epson Authorized Service Center, along
with proof of purchase, or call any of the Epson Technical Assistance Centers (see country list below).
Upon calling an Epson Authorized Service Center, the purchaser will be asked to provide the product model and
serial numbers, and may be asked to provide information on the location and the date of purchase (the warranty
is only valid in the country of purchase).
If there are no Authorized Service Centers in your area, call the Technical Assistance Center or your preferred
dealer for service referral.
5. Responsibilities of Purchaser
The purchaser is responsible for the safety of all confidential and proprietary information stored on the product,
as well as for recovery backup files in case of damage. Any activity related with the re-installation or resetting of
the software that was delivered with the equipment, will be billed to the purchaser at the rates in effect at the
Epson Service Center. This also applies if the failure was the result of a defect in the purchaser's proprietary
software or of a computer "virus" .
It is the responsibility of the purchaser to save all documentation that supports the product's warranty, as well as
all the packaging materials required for its transport.
In order to obtain home or on-site service, the purchase will be required to provide: access to the product; an
appropriate working area; access to electrical facilities; access to the resources that may be necessary for the
installation, repair or maintenance of the unit; a safety environment for Epson staff and their work tools.
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Limited Warranty