Troubleshooting - Schlage BE365 Guía De Usuario

TROUBLESHOOTING

Browse to answers.schlage.com and click on Electronic Keypad Locks in the menu on the right side for
videos, troubleshooting, FAQ and more.
Lock Issue
I can unlock my deadbolt
by simply pushing the
Schlage button. I don't
need a code.
After pushing
and rotating thumbturn,
the deadbolt does not
extend.
After entering my User
Code, the lock flashes
green, but I cannot
unlock the lock.
Outside thumbturn does
not freely spin after
deadbolt is thrown.
I forgot my Programming
Code.
I need to delete a User
Code that I don't remember.
User Code does not unlock
lock.
does not light when
numbers are pressed.
There is a delay before
unlock after a valid User
Code is entered.
blinking red but no
codes have been entered.
14
Beeps* Lights Solution
Your lock has been installed incorrectly and is not
secure. Repeat the installation process. Ensure the
Green
1 High cam and bolt positions are correct, as referenced in the
Blinking
installation instructions. Browse to answers.schlage.
com and search on "Installing BE365" for a video.
Lock and Leave feature is disabled. See Enable or
None None
Disable Lock & Leave on page 12.
Green Lock Override is enabled and should be disabled. See
1 High
Lock Override on page 7.
Blinking
Lock is malfunctioning. Disable the keypad by enabling
None None Lock Override. See Lock Override on page 7. Call
Customer Service.
Check the front of this guide or the back of the keypad
assembly for the default Programming Code.
None None
If needed, restore lock to factory settings. See Restore
Factory Settings on page 15.
Delete all User Codes. Then add all needed User
None None Codes back into the lock. See Programming Guide
on page 10.
2 Red User Code entered is not a valid User Code.
Green
1 High, Vacation Mode is enabled. See Disable Vacation
then
Mode on page 12.
1 Low
Red
Too many incorrect User Codes have been entered.
Wait 30 seconds and try again.
If keypad does not respond after 30 seconds, then
None None
replace battery. See Changing the Battery on page
6 for Keypad Deadbolt or Changing the Battery
on page 9 for Keypad Lock.
High/ Red Battery is low and should be replaced. See Changing
the Battery on page 6 for Keypad Deadbolt or
Low, then
then 1 Green Changing the Battery on page 9 for Keypad Lock.
Quick Battery is dead and MUST be replaced. See Changing
None Red the Battery on page 6 for Keypad Deadbolt or
Blinking Changing the Battery on page 9 for Keypad Lock.