Before Calling for Service
Before you call Customer Service:
Please check whether you can troubleshoot yourself based on the following information.
Customer Service will charge you for advice – even if the appliance is still under guarantee!
Appliance
Fault
Appliance has no refrigeration
capacity.
The light does not work.
The display does not illuminate.
The refrigeration unit is switching
On more frequently and for
longer.
The temperature in
the Refrigerator Compartment is
too cold.
The light (LED) does not work.
You experience unpleasant
odors.
Display indicates "E..".
Display indicates
"LOWPOWER".
Display indicates
"HIGHVOLT".
The motorized compartment can-
not be moved. A loud noise can
be heard.
The motorized compartment can-
not be moved.
16
Possible cause
Appliance has been switched Off.
Power failure.
The fuse has been switched Off.
The Power Plug has not been inserted
properly.
Appliance opened frequently.
The Ventilation Openings have been
covered.
Large quantities of fresh food are placed
in the freezer.
Temperature has been set too low.
The LED lamp is defective.
Light switch is jammed.
Strongly smelling food is not sealed.
Electronics have detected a fault.
The mains voltage falls below
the permitted limiting value.
The line voltage exceeds the permitted
limiting value.
The compartment is overloaded
(> 22 lbs (10 kg)).
The items in the Compartment contact
the next highest shelf.
The Vacation Mode is switched On.
Remedial action
Press the POWER Button ÿ.
Check whether the power is on.
Check the fuse.
Check whether the Power Plug is secure.
Do not open the appliance unnecessarily.
Remove obstacles.
Switch Super Cooling On (see chapter "Super
Cooling").
Increase the temperature (see chapter Select-
ing the Temperature).
Call Customer Service.
Check whether it can be moved.
Clean the appliance. Seal strongly smelling
food (see chapter "Odors").
Call Customer Service.
When the line voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer, inform
the energy supply company.
When the line voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer, inform
the energy supply company.
When adjusting the shelf, do not load shelf with
more than 22 lbs (10 kg).
Move the compartment only as far as the height
of the items in the Compartment allows it.
Switch Off the Vacation Mode.