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global_main.book.book Page 18 Tuesday, May 9, 2023 3:37 PM
TROUBLESHOOTING
18
TROUBLESHOOTING
Before Calling for Service
Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. You can remedy most of the problems by
yourself, consequently save time and money, since you do not need to call LG Electronics service centre.
The following table should assist you by troubleshooting.
Operation
Symptoms
Appliance will not
operate.
Appliance will not
drain water.
Rattling and clanking
noise
Thumping sound
Vibrating noise
Possible Cause & Solution
Appliance is unplugged.
• Make sure that the cord is plugged securely into a working outlet.
Controls are not set properly.
• Make sure the wash timer knob or the spin timer knob is not in the "0"
position.
Drain hose is kinked.
• Ensure that the drain hose is not kinked.
Drain is located higher than 1.0 m above the floor.
• Make sure that the drain hose is no higher than 1.0 m above the bottom of
the appliance.
Foreign objects, such as keys, coins, or safety pins may be in the drum.
• Stop the appliance, check the drum for foreign objects. If noise continues
after the appliance is restarted, call for service.
Heavy laundry may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the laundry.
The laundry may be out of balance.
• Pause the cycle and redistribute the laundry.
The laundry may be unevenly distributed in the drum.
• Pause the cycle and redistribute the laundry.
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